Logo for Sourcefit DR

EHR and Billing Support Specialist at Sourcefit

Sourcefit DR

Role overview

Qualifications

  • High school graduate; college-level education is an advantage but not required.
  • At least one (1) year of recent experience in medical billing.
  • At least one (1) year of recent experience working with EHR systems.
  • Excellent English communication skills, both written and verbal.

Responsibilities

  • Handle inbound support calls from existing clients and provide timely assistance.
  • Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
  • Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
  • Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.

Key facts

Hard skills

E-MDs (EMR/EHR System) Medical Billing Microsoft Dynamics CRM

Other skills

  • Customer Service
  • Communication
  • Social Skills
  • Active Listening
  • Problem Solving
  • Detail Oriented
  • Multitasking

About the company

Sourcefit DR logo

Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Company details

Company size11 - 50

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Summary

The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.

Job Details
Work Setup: Work from Home
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time

Holidays: Follows U.S. (PST) holidays

Key Responsibilities

  • Handle inbound support calls from existing clients and provide timely assistance.
  • Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
  • Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
  • Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
  • Escalate complex technical issues to appropriate teams when necessary.
  • Maintain a high level of customer service while managing multiple support requests.
  • Continuously learn and adapt to software updates, system enhancements, and support processes.
  • Collaborate effectively with remote team members to deliver consistent and efficient support.

Qualifications

  • High school graduate; college-level education is an advantage but not required.
  • At least one (1) year of recent experience in medical billing.
  • At least one (1) year of recent experience working with EHR systems.
  • Excellent English communication skills, both written and verbal.
  • Strong interpersonal, listening, and customer service skills.
  • Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
  • Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Knowledge of healthcare and medical terminology.
  • Previous experience providing software or technical support within a healthcare environment.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Medical Billing Specialist Related jobs

PhilippinesMedical Billing Specialist

Other jobs at Sourcefit DR

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.