Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Success Operations team is part of the Commercial Operations group, drives Thumbtack’s growth through the External Sales and Success team events. They are a tight-knit group charged with helping to drive Demand and Supply growth for both sides of our marketplace. They provide actionable insights to the Sales, Partnership and success teams and leadership, drive efficiencies in workflows and processes, and facilitate a smooth process for our pros and customers to help them be successful on our platform. We collaborate across a variety of teams--from analytics to product to engineering to support!
As an Events Specialist focused on Sales, Success and Partnerships, you’ll be instrumental in planning, executing, and optimizing external facing events that drive Demand and Supply growth and strengthen strategic partnerships for Thumbtack. You will help to support our events strategy by facilitating external in-person connections for Thumbtack employees and clients through memorable in-person events, including our many conference events held across the US. You will collaborate with Sales, Success, Produce and Partnership teams to understand their goals and deliver events that generate leads, nurture relationships, and enhance Thumbtack’s brand presence. You’ll be a proactive organizer and detail-oriented professional who thrives in a dynamic environment, bringing creative solutions and scalable strategies to event planning.
Event Planning & Execution: Support and execute end-to-end event plans for attendees, including conferences, workshops, partner summits, and client meetings.
Project management
AI-enabled workflow design: Build and improve repeatable AI-supported workflows for event planning, communications, budget tracking, vendor evaluation, attendee management, and post-event reporting
Strategic Alignment: Collaborate with Sales, Success and Partnership leadership to understand objectives and ensure events align with strategic goals, budgets and KPIs.
Learning and documentation: Document prompts, workflows, automations, and lessons learned, and share best practices with cross-functional partners to improve how the team operates
Vendor Management: Source, negotiate, and manage contracts with vendors, venues, and suppliers to ensure high-quality event experiences within budget.
Promotion & Outreach: Work with marketing to promote events, create content, and ensure effective communication with attendees.
Post-Event Analysis: Collect and analyze event data to measure ROI, identify areas for improvement, and provide insights to stakeholders.
Content & Logistics Coordination: Support all event logistics including but not limited to: communications, registration, travel, accommodations, staffing, programming and content, exhibition material management, ensuring seamless execution.
An AI-first mindset with the ability to identify opportunities to improve workflows, efficiency, and event operations through automation and emerging technologies.
2+ years of experience in event management, event operations, travel coordination, customer support, project management, or related operational roles, including experience supporting sales, success, or customer-facing events and programs.
Strong project management, organizational, and multitasking skills, with the ability to navigate fast-paced environments while maintaining operational rigor and attention to detail.
Experience working cross-functionally with internal stakeholders, external vendors, and distributed teams, supported by strong written, verbal, and interpersonal communication skills.
Proficiency with Google Workspace tools (Slides, Docs, Sheets, Forms, Gmail), spreadsheet management, and operational platforms such as Salesforce, Jira, Slack, Concur, Coupa, Ironclad, or similar systems.
A proactive, self-starter mindset with a positive, team-oriented attitude and the ability to adapt quickly in high-growth or evolving environments.
Familiarity with virtual event platforms, marketplace businesses, B2B partnerships, or customer-facing operational environments is a plus.
PMP certification, equivalent project management experience, or certifications related to event planning and operations are a plus.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
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