Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Provide customers with a mortgage solution at their convenience and in the process deliver on contracted sales targets through the delivery of superior customer service.
Job Description
- Maintain visibility, presence and networks with all Internal and External business partners.
- Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending.
- Travel to and meet with prospective customers or sources, at a place and time of their convenience, providing mortgage customer solutions, assisting in completing and submitting the application with all required supporting documents to the Production Centre for processing.
- Manage and track all submitted deals into the Production Centre by following the agreed tracking process and keep the customer and source informed of the progress and/or status of the application.
- Maintain agreed conversion ratios on Submission-to- Final Grant and Final Grant-to-Attorney Instruction, as per the Absa Home Loan process.
- Monitor, track and engage on Bonds post Instruction with the respective attorney panel.
- Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake.
- Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns, Social Media) in order to proactively offer solutions to customers and sources.
- Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete applications
- Ensure that any query or complaint received from a customer is acknowledged and resolved as per laid down process.
- Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers,
- Maximise on cross cell opportunities by way of Value added products such as Property Insurance, Life cover and New to Bank transactional accounts.
- This role will be based in Polokwane, Limpopo Region.
Education and Experience Required :
• National Certificate or equivalent NQF level 5 qualification
• Minimum of 2 years Sales experience
• Property Finance experience
• Sales and customer relations experience in a Banking environment
• Experience in Home Loans or mortgage environment.
Knowledge & Skills:
• Selling and relationship skills
• Communication skills
• Entrepreneurial thinking
Remuneration :
Fixed Remuneration for months 1 to 4 and thereafter a reduced fixed Remuneration with a lucrative commission structure.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
