Key Facts

Remote From:

Asia , East Asia

Category: Customer Success Manager (CSM)

Full time

English

Hard Skills

Customer Success Management Product Knowledge Mobile Marketing Customer Relationship Management

Other Skills

•
Communication
•
Problem Solving

Requirements:

Guide new Enterprise clients through onboarding and ensure they get to value quickly.
Own retention and churn reduction across your portfolio.
Run regular client check-ins to assess satisfaction and get ahead of risks.
Deliver product training and share best practices to help clients maximize AppTweak's value.

AppTweak

About AppTweak

AppTweak is an App Store Marketing & Intelligence Platform driven by data science, enabling mobile leaders to optimize their app’s organic and paid performance in the app stores. AppTweak stands out as the industry's most comprehensive platform, providing ASO Intelligence, Search Ads Campaign Management, App Store Review Management, and Market Intelligence. We empower app marketers with tools, data, and managed services to make more informed decisions and stay ahead of the competition. At the core of AppTweak is Atlas AI, our proprietary deep-learning language model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face.AppTweak's Privacy Policy: https://www.apptweak.com/en/legal/privacy-policyAppTweak's VAT: BE0839.873.510

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

We're looking for a passionate and experienced Customer Success Manager to join our team as we continue to scale. 🚀

You'll own a portfolio of Enterprise clients in Vietnam, driving adoption, retention, and long-term value so that our customers grow with AppTweak and AppTweak grows with them.

You'll report to the VP APAC.

Location: preferably Ho Chi Minh, or elsewhere in Vietnam (remote).

What you'll do

Guide new Enterprise clients through onboarding and ensure they get to value quickly.
Own retention and churn reduction across your portfolio.
Run regular client check-ins to assess satisfaction and get ahead of risks.
Deliver product training and share best practices to help clients maximize AppTweak's value.
Identify upsell opportunities and collaborate with the sales team to act on them.
Support new account acquisitions in Vietnam as the market grows.
Lead the AppTweak ASO Community to keep users and prospects informed on ASO trends and product updates.
Stay sharp on AppTweak's product and the broader mobile marketing landscape.