US-Mgr Patient Access

Registration Complete Manager (Patient Access Leader) 

Lead operations. Solve complex challenges. Elevate the patient experience. 

We’re looking for a Registration Complete Manager who thrives in complexity and takes ownership of solving operational challenges. This role is ideal for a hands-on leader who enjoys digging into workflows, identifying gaps, and building solutions that improve both patient experience and revenue cycle performance. 

You’ll lead a dynamic Patient Access team while working cross-functionally—including close collaboration with our global offshore teams—to ensure seamless, accurate, and efficient front-end operations. 

What You’ll Do 

• Lead and develop a Patient Access team, including Supervisors and support staff, driving accountability and performance 

• Own daily registration and admission operations, ensuring accuracy, efficiency, and a smooth patient experience 

• Roll up your sleeves to solve complex operational issues, identifying root causes and implementing scalable solutions 

• Partner closely with offshore teams (India) to align workflows, improve communication, and ensure end-to-end consistency in patient access processes 

• Drive process improvement initiatives focused on patient flow, registration accuracy, and throughput optimization 

• Evaluate and refine workflows to improve bed utilization and reduce delays in patient access 

• Ensure compliance with federal, state, and payer requirements related to registration, admissions, and billing practices 

• Oversee auditing processes to ensure data integrity and reduce downstream denials 

• Coach and develop leaders, building a high-performing, solution-oriented culture 

• Manage department budget and resources, identifying opportunities for efficiency and cost optimization 

• Represent Reg Complete in cross-functional meetings and system-wide initiatives 

What Makes This Role Different 

• You’re not just managing operations—you’re solving real, complex access challenges daily 

• Heavy collaboration with a global offshore team, requiring strong communication and workflow alignment 

• Direct impact on both patient experience AND revenue cycle outcomes 

• Opportunity to fix broken processes and make them better at scale 

What We’re Looking For 

• 3+ years of healthcare experience in a leadership role, managing a team of 10+. 

• Experience leading Patient Access, Registration, or Revenue Cycle teams 

• Proven ability to problem-solve complex operational challenges (this is a must-have, not a “nice-to-have”) 

• Experience working with or partnering across offshore/global teams preferred 

• Strong knowledge of front-end revenue cycle, registration, and admissions workflows 

• Track record of driving process improvement and operational efficiency 

• Experience managing KPIs, budgets, and team performance 

• Strong communicator who can influence across teams and geographies