Background in hospitality, hotel sales, travel industry operations, or customer support preferred
Minimum 1–3 years of experience in hospitality operations, account support, customer service, or related operational roles
Strong customer service orientation with the ability to independently manage escalations and operational requests
Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions
Requirements:
Provide operational support for the small to medium sized business travel program and new platform rollout
Collaborate with cross-functional teams, including sales, hotels, operations, loyalty, and digital product teams
Support account lifecycle management, including administrator updates, company profile maintenance, account troubleshooting
Assist with data compilation, cleansing, reconciliation, and validation efforts related to account migration to the new platform
Job description
We are hiring for our client who are a large American multi-national hotels chain.
Job Title: Business Travel Program Operations Coordinator Duration: 9 months plus Location: 100% Remote
Pay rate: $30/HR on W2
Purpose: We are seeking a Business Travel Program Operations Coordinator to provide day-to-day operational support for the small to medium sized business travel program and assist with the transition and ongoing support of the new platform. This role will support account management workflows, escalation handling, data validation, system maintenance, and operational reporting. The contractor will also serve as backup support for critical program processes and help ensure operational continuity during platform migration and post-launch stabilization activities.
Position Responsibilities:
Provide operational support for the small to medium sized business travel program and new platform rollout, including account onboarding, migration validation, application review support, and inbound request management.
Collaborate with cross-functional teams, including sales, hotels, operations, loyalty, and digital product teams, to support program initiatives and issue resolution.
Support account lifecycle management, including administrator updates, company profile maintenance, account troubleshooting, and post-launch application approvals/rejections.
Assist with data compilation, cleansing, reconciliation, and validation efforts related to account migration to the new platform.
Support operational reporting, account monitoring, account reactivation initiatives, and SOP documentation to improve program performance, scalability, and process consistency.
Serve as a primary point of contact for hotel and field seller inquiries, helping triage issues and coordinate timely follow-up actions.
Experience and qualifications:
Background in hospitality, hotel sales, travel industry operations, or customer support preferred.
Hotel transient sales experience strongly preferred
Minimum 1–3 years of experience in hospitality operations, account support, customer service, or related operational roles.
Strong customer service orientation with the ability to independently manage escalations and operational requests.
Experience working within hospitality systems such as Opera, Envision, CRM, PMS, or related platforms preferred.
Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions.
Strong attention to detail with a focus on data accuracy and process consistency
Ability to manage multiple priorities in a fast-paced, cross-functional environment
Strong interpersonal, written, and verbal communication skills
Highly organized, self-motivated, and able to ramp quickly with minimal oversight
Proven problem-solving and analytical skill
PREFERRED SKILLS:
Experience collaborating with digital product teams or supporting system implementations
Exposure to digital launches, platform migrations, or project management activities a plus
Familiarity with business travel programs, account management workflows, or hospitality distribution systems preferred
EDUCATION: Bachelor’s Degree preferred but not required. Degree in Hotel Management, Hospitality, Business, Communications, or a related field preferred.
Please apply with your interest. You may also reach out to me at abaranwal@alphambe.com
Thank you,
Ashu
We provide a comprehensive package which includes.
Benefits
Medical for full time employees
Dental, and Vision Insurance
Life Insurance, Short-Term Disability, Long-Term Disability, etc.
From: United States, United Kingdom, Arizona (USA), California (USA), Connecticut (USA), District of Columbia (USA), Florida (USA), Georgia (USA), Illinois (USA), Massachusetts (USA), Texas (USA), Washington (USA) (Full Remote)
