Provisioning Associate

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Job Description:

The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID’s and offboarding for Client systems. They will submit, track, and escalate issues with all agent-client credentials, and ensure accurate rosters are available. In addition to this, they will manage attrition tracking within Workday and QuickBase. Daily, weekly, and Monthly reporting will be required. Must have working knowledge of Excel, highly organized, and excellent communication skills.   They must pass an excel test.

Responsibilities: 
•    Cleanup of PHI information
•    Contact Center process and support knowledge
•    High degree of customer service skills
•    High degree of communication and project management skills
•    Sense of urgency and ability to influence and negotiate
•    Ability to quickly analyze issues and determine a root cause
•    Ability to handle multiple issues and prioritize appropriately
•    Work with IT Service

Experience Requirements:
•    Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools
•    Excellent communication skills
•    Highly organized and sense of urgency
•    Ability to multitask
Preferred Experience:
•    Workday, QuickBase, and/or Database experience preferred but not required
•    Preferred background in contact center operations. BPO experience is a plus
•    Project Management skills are a plus
 

Location: