Provisioning Associate

The User Provisioning Assistant will be working directly with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire ID’s and offboarding for Client systems. They will submit, track, and escalate issues with all agent-client credentials, and ensure accurate rosters are available. In addition to this, they will manage attrition tracking within Workday and QuickBase. Daily, weekly, and Monthly reporting will be required. Must have working knowledge of Excel, highly organized, and excellent communication skills.   They must pass an excel test.

Responsibilities: 
•    Cleanup of PHI information
•    Contact Center process and support knowledge
•    High degree of customer service skills
•    High degree of communication and project management skills
•    Sense of urgency and ability to influence and negotiate
•    Ability to quickly analyze issues and determine a root cause
•    Ability to handle multiple issues and prioritize appropriately
•    Work with IT Service

Experience Requirements:
•    Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools
•    Excellent communication skills
•    Highly organized and sense of urgency
•    Ability to multitask
Preferred Experience:
•    Workday, QuickBase, and/or Database experience preferred but not required
•    Preferred background in contact center operations. BPO experience is a plus
•    Project Management skills are a plus