Insights Advisor

The Opportunity

We’re hiring an Insights Advisor to serve as the primary post-sale value partner for a portfolio of customers. In this role, you’ll partner closely with Account Executives to help customers adopt UserTesting, increase repeat usage, embed insights into everyday workflows, and build stronger research and feedback practices across their teams.

This role is ideal for someone with hands-on UX research, UX design, customer insights, or human-centered design experience who enjoys working directly with customers and translating research best practices into practical, actionable guidance. You’ll help customers understand the “job” they hired UserTesting to do and guide them toward the right mix of platform capabilities, workflows, enablement, and Professional Services support to achieve their goals.

You’ll also stay current on UserTesting capabilities and the broader insights ecosystem, helping customers apply new technologies and best practices to improve decision-making across product, design, marketing, CX, and business teams.

Responsibilities

• Serve as the primary post-sale value partner for a portfolio of customer accounts.

• Help customers define success with UserTesting and develop adoption plans aligned to their business goals.

• Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement.

• Advise customers on research and insights best practices, methodology selection, and workflow integration.

• Translate research concepts into practical guidance for stakeholders with varying levels of research experience.

• Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities.

• Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions.

• Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams.

• Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.

Requirements

• 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field.

• Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking.

• Experience working within product, design, research, insights, or customer experience organizations.

• Strong ability to translate research best practices into practical guidance for non-research audiences.

• Excellent facilitation, communication, storytelling, and stakeholder management skills.

• Ability to influence cross-functional stakeholders without direct authority.

• Strong customer orientation with the ability to build trust and credibility quickly.

• Comfortable working in a fast-paced, evolving environment with multiple priorities.

• Strong organizational skills and experience managing a portfolio of customer relationships.

• Business acumen and the ability to connect customer goals to platform adoption and value realization.

• Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred.

• Experience in SaaS, consulting, advisory, enablement, customer success, or professional services environments is a plus.

Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter

• Meet the Hiring Manager

• Participate in a Panel Interview

• Final Interview (if applicable)

• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.