Director, Transformation

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Transformation Lead serves as a strategic change agent within the Kaiser Permanente account, driving operational excellence and continuous improvement across all JLL service lines. This role is accountable for designing, implementing, and managing transformation initiatives that elevate service delivery, enhance client satisfaction, and ensure contractual performance standards are consistently met or exceeded.

Key Responsibilities

Transformation & Change Management

• Lead end-to-end transformation initiatives across the Kaiser Permanente account from initial assessment through implementation and sustainment
• Develop comprehensive change management strategies that minimize disruption while maximizing adoption and impact
• Partner with account leadership to identify opportunities for operational improvement and service innovation
• Design and implement transformation roadmaps aligned with Kaiser Permanente's strategic objectives and JLL's service commitments

Performance Management & Contract Delivery

• Collaborate closely with the account BI/Performance Manager to monitor, analyze, and drive improvement in all contractual KPIs and SLAs
• Establish performance dashboards and reporting mechanisms that provide visibility into transformation progress and service delivery metrics
• Identify performance gaps and develop corrective action plans with clear ownership and timelines
• Ensure transformation initiatives directly contribute to improved contract performance and client outcomes
• Support the development of business cases and ROI analysis for proposed transformation projects

Account PMO Integration

• Work within the account PMO framework to ensure transformation initiatives are properly governed, resourced, and tracked
• Coordinate with PMO team members to integrate transformation activities with ongoing account operations
• Maintain transformation project documentation, risk registers, and lessons learned repositories
• Provide regular status updates to account leadership on transformation portfolio health and outcomes

Stakeholder Leadership & Collaboration

• Serve as a trusted advisor to the account leadership team on operational transformation strategy
• Build strong relationships with Kaiser Permanente stakeholders to understand evolving needs and priorities
• Lead cross-functional teams through complex change initiatives, ensuring alignment across service delivery teams
• Facilitate communication between JLL operational teams and client stakeholders throughout transformation lifecycle
• Coach and mentor team members on change management principles and continuous improvement methodologies

Qualifications

Required

• Bachelor's degree in Business Administration, Engineering, Healthcare Administration, and/or 7+ years of experience in transformation, change management, or operational improvement roles
• Proven track record leading complex, multi-stakeholder transformation initiatives in large-scale service delivery environments
• Strong analytical skills with experience using data and metrics to drive decision-making
• Excellent project management capabilities with demonstrated ability to manage multiple concurrent initiatives
• Experience working in PMO structures or matrixed organizational environments
• Outstanding communication and presentation skills with ability to influence at all organizational levels
• Proficiency with performance management tools, dashboards, and BI platforms

Key Competencies

• Strategic thinking with ability to translate vision into actionable plans
• Analytical mindset with strong problem-solving capabilities
• Influence and stakeholder management across diverse groups
• Adaptability and resilience in dynamic, fast-paced environments
• Collaborative leadership style with ability to work without direct authority
• Results orientation with accountability for measurable outcomes
• Client-centric approach with commitment to service excellence

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.