YOUR ROLE AS AN HR GENERALIST
We are looking for a well-rounded and people-first HR Generalist to join our growing team. This role sits at the intersection of talent acquisition, employee experience, and benefits administration — making it ideal for someone who is equally comfortable sourcing top talent as they are planning meaningful engagement activities or managing HMO concerns. You are organized, empathetic, and thrive in a dynamic environment where no two days look exactly the same. You will play a key role in shaping a positive and productive workplace culture from the ground up.
As an HR Generalist, you will be expected to perform the following:
- Recruitment & Talent Acquisition
- Lead the full-cycle recruitment process across various roles — from crafting job descriptions and posting on relevant platforms to sourcing, screening, interviewing, endorsing qualified candidates, and attend job offer calls.
- Partner closely with hiring managers and team leads to understand role requirements, team dynamics, and ideal candidate profiles
- Develop and maintain a robust talent pipeline through proactive sourcing via job boards, social media, referrals, and professional networks
- Conduct structured initial interviews and coordinate skills assessments to evaluate candidate fit
- Manage the candidate experience from first touchpoint to offer, ensuring timely and professional communication throughout
- Track recruitment metrics such as time-to-fill, source effectiveness, and offer acceptance rates to continuously improve the hiring process
- Maintain and update the applicant tracking system (ATS) with accurate and current candidate information
- Employee Engagement & Culture
- Design, plan, and execute employee engagement programs, team-building activities, and recognition initiatives that foster a positive and inclusive work environment
- Develop and manage onboarding programs that ensure new hires feel welcomed, informed, and set up for success from day one
- Conduct regular pulse surveys, feedback sessions, and stay interviews to gauge employee sentiment and identify areas for improvement
- Collaborate with leadership to align engagement strategies with company values and business goals
- Spearhead company-wide events, milestones celebrations, and culture-building activities — both virtual and in-person
- Monitor and track engagement metrics and present insights and recommendations to management
- Champion diversity, equity, and inclusion initiatives within the organization
- HMO & Benefits Management
- Act as the primary point of contact for all HMO-related concerns, inquiries, and escalations from employees
- Manage the full HMO lifecycle — including enrollment of new hires, annual renewals, additions, deletions, and dependent coverage
- Coordinate with HMO providers on availment requests, letters of authorization (LOA), reimbursements, and billing concerns
- Ensure timely and accurate submission of HMO-related documentation and reports
- Maintain a comprehensive and up-to-date database of all covered employees and their benefit entitlements
- Assist employees in navigating their HMO benefits and resolve issues in a timely and empathetic manner
- Review HMO billing statements, validate charges, and coordinate credit memo or billing adjustments as needed
- Evaluate HMO provider performance and recommend enhancements or alternative providers during renewal periods
Requirements
As a minimum, we expect candidates to meet the following requirements:
- Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field
- Minimum 2-3 years of experience in an HR Generalist or similar HR role with exposure to recruitment, engagement, and benefits management
- Strong and proven track record in end-to-end recruitment, ideally within a remote work, BPO, or fast-paced startup environment
- Solid experience managing HMO accounts, including coordination with providers and handling employee concerns
- Demonstrated ability to design and implement employee engagement programs that drive morale and retention
- Excellent interpersonal, communication, and relationship-building skills — able to engage effectively at all levels of the organization
- High level of discretion, integrity, and professionalism when handling sensitive and confidential information
- Proficiency with HRIS systems, ATS platforms, and productivity tools such as Microsoft 365 and Google Workspace
- Strong analytical and reporting skills with the ability to translate HR data into actionable insights
Nice to Have
- Experience in a staffing agency, virtual assistant company, or BPO environment
Benefits
At MySigrid, we aim to ensure the professional and personal growth of all our employees:
- Two weeks of paid training.
- Vacation leave and Sick leave credits.
- HMO Package for the employee and two dependents.
- Reimbursable internet charges.
- Comprehensive training and continuous learning advantages.
- Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
- High importance to work-life balance with the opportunity to work from home part of the week.
- Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
- Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
- Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.
Co-Working days
MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets once a month at a minimum.
