Sr. HR Manager, Attendance Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The HR Service Delivery team is seeking a collaborative, innovative, and results-driven Senior Manager, Human Resources to lead the Attendance Management team. This role provides strategic and operational leadership for the delivery of attendance, time, and leave-related services that enable a consistent, accurate, and equitable employee experience while supporting business outcomes.

The Senior Manager is a key driver of automation and process modernization, business continuity readiness, and scalable policy execution, ensuring Attendance Management services evolve to meet changing business needs and client demands. The role partners closely with HR Service Delivery leadership, HR Centers of Excellence, Employee Relations, and cross-functional partners to mitigate risk and continuously improve service delivery.

The ideal candidate is a strategic people leader with a strong operational mindset and a passion for inclusive leadership, who fosters team cohesion, develops talent, and leverages data-driven insights to identify process gaps, streamline workflows, and drive efficiency, quality, and scalability. This role requires the ability to balance a positive, consistent employee experience with critical business, compliance, and operational needs in a fast-paced environment, while exercising sound judgment and driving measurable, sustainable improvements.

This position requires candidates to be located within commuting distance of Philadelphia to support regular in person collaboration and business needs.

Job Description

Core Responsibilities:

• Provides strategic and operational leadership for Attendance Management, ensuring accurate, compliant, and equitable delivery of attendance, time, and leave-related services at scale.
• Leads workforce and workload management to achieve service level, turnaround time, and quality targets while adapting to changing business needs.
• Serves as a subject matter expert and escalation point for complex attendance, UAP, and leave-related matters, partnering with Employee Relations, Legal, Payroll, and other stakeholders.
• Drives operational excellence through data integrity, performance monitoring, trend analysis, and continuous improvement initiatives.
• Leads, develops, and engages people leaders and teams, fostering a culture of inclusion, accountability, and high performance.
• Partners with HR Technology, IT, and vendors to pilot, implement, and optimize automation solutions that improve efficiency, accuracy, and self-service experiences.
• Leads business disruption readiness and response, including outage coordination, escalation protocols, and recovery planning.
• Acts as a senior point of contact for new client and business unit intake, scoping and onboarding new populations into Attendance Management support models.
• Contributes to functional and enterprise HR strategies through scalable policy execution, process modernization, and service delivery innovation.
• Exercises independent judgment and discretion in matters of significance.
• Performs other duties as assigned; must be available for variable schedules, including nights and weekends as needed.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Change Leadership, HR Service Delivery, Strategic Objectives

Compensation

National Pay Range: $86,241.06 USD-$202,127.48 USD Illinois Pay Range: $91,631.12 USD - $177,872.18 USD Colorado Pay Range: $97,021.19 USD - $185,957.28 USD Hawaii Pay Range: $113,191.39 USD - $169,787.08 USD Washington DC Pay Range: $123,971.52 USD - $185,957.28 USD Maryland Pay Range: $102,411.26 USD - $185,957.28 USD Minnesota Pay Range: $97,021.19 USD - $169,787.08 USD New York Pay Range: $102,411.26 USD - $202,127.48 USD Washington Pay Range: $97,021.19 USD - $194,042.38 USD New Jersey Pay Range: $107,801.32 USD - $194,042.38 USD Vermont Pay Range: $102,411.26 USD - $161,701.98 USD Massachusetts Pay Range: $107,801.32 USD - $194,042.38 USD California Pay Range: $97,021.19 USD - $179,668.87

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree: Human Resources Management

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Senior Certified Professional (SCP) - Society of Human Resource Management - Society of Human Resource Management - Society of Human Resource Management

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.