Our client is looking for a remote Case Manager who genuinely cares about people and knows how to get things done. You'll be the steady, organized presence that keeps cases moving and clients informed every step of the way.
What You'll Do
As a Case Manager, you'll work closely with our attorneys and support staff to make sure every client feels heard and every claim is handled with care.
Your day-to-day will include:
- Opening new claims and setting them up with insurance adjusters on the defense side
- Staying in regular contact with clients to gather information, collect documentation, and check in on their recovery
- Requesting, organizing, and tracking medical records and bills
- Helping coordinate medical bill payments and monitoring outstanding balances
- Keeping detailed, accurate records of client expenses and case progress
- Supporting attorneys in preparing documents and presentations for insurance adjusters, defense counsel, and juries
Requirements
.You need to be the kind of person who follows through, communicates clearly, and truly cares about the people on the other end of the phone.
We're looking for someone who is:
- Comfortable and confident working remotely with a U.S.-based team
- Organized, proactive, and able to manage multiple cases at once
- Patient, compassionate, and a strong communicator, both written and verbal
- Fluent in English (Spanish fluency is a major plus — we serve Spanish-speaking clients)
- Proficient with computers: email, data entry, word processing, and case management software
- Reliable during U.S. Central Time business hours
Prior experience in customer service, legal support, healthcare administration, or a related field is helpful, but not required. If you're detail-oriented, dependable, and people-focused, we want to hear from you.
Benefits
- Competitive pay
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Ongoing training and professional development
- Supportive team environment
