Carrier Relationship Specialist

POSITION PURPOSE
As one of the fastest-growing logistics service companies, DILE is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organization that is committed to servicing our customers, shippers, and carriers alike, in an ever-evolving supply chain. We are looking for your expertise and knowledge to join our team!

In this role, you are responsible for supporting and maintaining strong relationships with transportation carriers to ensure efficient freight movement, service reliability, and operational support. This role focuses on carrier communication, performance tracking, issue resolution, and day-to-day coordination between carriers and internal logistics teams.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• Develop and maintain positive working relationships with carrier partners.
• Coordinate daily communication regarding shipments, capacity, and service updates.
• Monitor carrier performance and ensure service expectations are met.
• Assist with negotiating rates and securing transportation capacity.
• Resolve shipment delays, service failures, and carrier-related issues promptly.
• Verify carrier compliance including insurance, contracts, and safety requirements.
• Support onboarding of new carriers and maintain carrier databases.
• Collaborate with operations, dispatch, and customer service teams to support customer needs.
• Track freight market trends and carrier availability.
• Prepare reports related to carrier performance, pricing, and service metrics.

KPIs & PERFORMANCE METRICS:

• Carrier response and communication times
• On-time pickup and delivery performance
• Carrier retention and satisfaction
• Issue resolution turnaround time
• Capacity fulfillment rates
• Compliance accuracy

WORK ENVIROMENT:

• Office or hybrid setting
• May require occasional after-hours communication with carriers

COMPENSATION:

• Salary: $45,000 – $70,000 annually depending on experience and location.
• Benefits: PTO; 401K; Health Care

QUALIFICATIONS:

Required:

• Associate or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
• 1–3 years of experience in transportation, logistics, dispatch, or carrier relations.
• Strong communication and relationship management skills.
• Ability to multitask in a fast-paced environment.
• Basic understanding of freight operations and transportation terminology.
• Proficiency in Microsoft Office and transportation management systems (TMS).
• Highly analytical with strong problem-solving, critical thinking, and data evaluation skills.

Preferred:

• Experience working with truckload (TL), LTL, or freight brokerage operations.
• Strong negotiation and problem-solving abilities.
• Detail-oriented with strong organizational skills.
• Customer service and conflict-resolution experience.

Key Skills:

• Strong attention to detail
• Time management and self-discipline (remote work)
• Problem-solving and critical thinking
• Clear communication 
• Building reports/Power BI/carrier scorecard dashboard