Clinical Digital Specialist

Who We Are

GC Orthodontics America is a global leader in dental care and oral health. With more than 100 years of history, presence in over 100 countries, and a team of over 3,500 people worldwide, we are proud to support dental professionals with innovative, high-quality products that truly make a difference for patients. Our teams across Europe, North America, and Asia work together to develop and manufacture precision components for the dental industry, always focused on quality, innovation, and improving lives. At GC, we believe in working with care and purpose. Our company philosophy, SEMUI, is all about thinking from the standpoint of others, whether that’s our customers, our teams, or the people who use our products every day. It’s this mindset that helps us drive innovation, respect each other, and create real value for the future of oral health. If you’re looking to join a successful, global company with real career opportunities, we’d love to meet you.

About the Role

The Clinical Digital Specialist supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams. This role bridges clinical practice and digital technology to drive successful workflows, enhance the customer experience, and support commercial growth.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Key Responsibilities:
• Customer Support and Training
• Technical Troubleshooting and Implementation
• Sales and Business Development Support
• Documentation and Reporting
• Identifying Hardware and Software Solutions:
• Assess and recommend appropriate hardware and software solutions to meet customer needs
• Troubleshooting technical Issues:
• Diagnose and resolve technical problems to ensure smooth functioning of GC’s digital platforms
• Assisting and onboarding GC’s Digital platforms
• Assist customers in software access, ensuring compatibility and functionality
• Conduct walkthroughs/training on software capabilities with customers
• Aid customers with submissions of digital offerings
• Support customers with ongoing Clinical case reviews and support
• Interacting with Customers:
• Engage with customers to swiftly understand the root of their software issues
• Utilize phone, email, video call, or chat to guide clients through troubleshooting steps
• Communicate updates and new features to customers
• Follow up with clients to help integrate systems in their practices
• Providing Timely and Accurate Customer Feedback:
• Offer clear instructions and technical assistance to resolve complex problems
• Escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged in Salesforce
• Prepare accurate and timely reports

MINIMUM QUALIFICATIONS:

• Proven work experience as a Support Specialist, preferably in the dental industry
• Hands-on experience with Windows/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step clinical help, both written and verbal
• Additional certification in Microsoft Suite or similar technologies is a plus
• Dental knowledge or background is a plus
• A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required
• May require up to 20% travel for onsite training, conferences, or sales support+

Why Join GC Orthodontics America

At GC, you will be part of a growing, innovative company with a global footprint. We offer a collaborative, international work environment where your expertise has a direct impact.

BENEFITS AND PERKS

• 401(k) through Fidelity and company matching 10%
• Dental insurance with Delta Dental PPO
• Health insurance BCBS Illinois PPO
• Employee Assistance Program
• Health Savings Account
• Company Paid Life Insurance (two times annual salary)
• Paid time off, including an extra paid week off the week between Christmas and New Years
• Tuition reimbursement
• Vision insurance through EyeMed
• 10 paid holidays

Ready to Apply?

We look forward to receiving your application. Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for considering GC Orthodontics America as your next career step.