Key Facts

Remote From:

New York (USA)

Internships

Entry-level / graduate

English

Hard Skills

Data Entry Care Coordination

Other Skills

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Quality Assurance
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Communication
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Detail Oriented
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Organizational Skills

Roles & Responsibilities

High School diploma or satisfactory equivalent
Demonstrated interest or experience in healthcare, medical records, or quality assurance
Strong communication skills, attention to detail, and organizational abilities
Comfortable working independently in a remote environment

Requirements:

Contacts patients daily to facilitate patient compliance and quality indicators, such as required annual health screenings, and schedules appointments within appropriate time frames
Extracts data from internal and external data platforms to compile patient outreach lists, as directed
Maintains consistent communication with patients, clinicians, and the care team to ensure patients’ needs are addressed in a timely manner
Receives incoming emails and faxes from laboratory, physician offices, hospitals, and diagnostic centers and assigns to appropriate parties

Community Healthcare Network

About Community Healthcare Network

Community Healthcare Network is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 13 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with 2 mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. Our health centers serve neighborhoods that are incredibly diverse. More than 96% of CHN’s patients are people of color, with 46% identifying as African-American/Caribbean, 49% as Hispanic, and 1% as Asian-American. A large number of our patients are immigrants and the working poor. Approximately 29% of CHN’s patients are best served in a language other than English.

Founded: 2018

Company size: 501 - 1000

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Job description

WHO WE ARE:

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

Reporting to the Director of Quality and Healthcare Innovation, the Intern - Population Health Intern works within Community Healthcare Network’s population health department to ensure patients receive quality medical care that aligns with our quality indicators. This internship provides valuable hands-on experience in care coordination and quality improvement efforts that strive to improve patient health outcomes. This fully remote position works closely with the interdisciplinary team and serves as a telephone liaison between patients and their care team.

DUTIES AND RESPONSIBILITIES:

Essential Functions:

Contacts patients daily to facilitate patient compliance and quality indicators, such as required annual health screenings, and schedules appointments within appropriate time frames.
Extracts data from internal and external data platforms to compile patient outreach lists, as directed.
Maintains consistent communication with patients, clinicians, and the care team to ensure patients’ needs are addressed in a timely manner.
Receives incoming emails and faxes from laboratory, physician offices, hospitals, and diagnostic centers and assigns to appropriate parties.
Scans incoming medical documents, review images for quality and upload to the patients’ medical record.
Reviews individual clinical records for the presence of adequate and required documentation, using chart review tools.
Prepares weekly reports documenting the outcomes of outreach activities.
Participates in performance improvement activities, as assigned.
Facilitates related services for health center patients, as assigned.
Performs other related duties, as assigned.

WHAT WE LOOK FOR:

High School diploma or satisfactory equivalent

Demonstrated interest or experience in healthcare, medical records, or quality assurance
Strong communication skills, attention to detail, and organizational abilities
Comfortable working independently in a remote environment
Proficiency in Microsoft Office and basic data entry