Role overview

Qualifications

3+ years of experience in Application Support or Integration Support
Hands-on experience with SnapLogic pipelines and workflows
Good understanding of ETL, data integration, and API concepts
Strong SQL skills for data validation and troubleshooting

Responsibilities

Provide L2/L3 support for SnapLogic integrations and data pipelines
Monitor integration jobs, scheduled tasks, and production interfaces
Investigate and resolve integration failures, data issues, and performance bottlenecks
Perform root cause analysis (RCA) and implement corrective actions

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Technical Support Engineer
English

Hard skills

SnapLogic Application Development Integration Platforms SQL (Programming Language) IFS ERP Microsoft Dynamics CRM Supply Chain Amazon Web Services Microsoft Azure Middleware Batch Processing

Other skills

Scheduling
Analytical Skills
Problem Solving

About the company

Everest Technologies, Inc

IT Services & IT Consulting

Founded in 1997, Everest Technologies is a leading Information Technology solutions provider based in Columbus, Ohio. We deliver top quality systems and software design, architecture, development, testing and implementation services to clients in a variety of industrial, commercial, and governmental environments. By focusing on achieving client successes, we have achieved success ourselves. Everest has grown steadily and is now recognized as a premier Information Technology solution provider in Ohio. Our reputation for providing creative and technically superior consulting services is built on our innovative use of leading technologies tailored to meet the individual needs of our clients. Additionally, our experienced consultants have augmented our clients’ internal staff to develop on-site and off-site technology solutions. The flexibility we provide, along with our focus on the specific needs of the project, allows us to deliver high-quality solutions to the client in a short amount of time. Everest Technologies provides its clients with top quality IT consultants dedicated to improving the clients’ business processes. The experience of our personnel assures successful implementation of IT solutions..

Company details

Company typeSME

IndustryIT Services & IT Consulting

Company size51 - 200

Links

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Job description

This is a remote position.

Job Summary

We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

Key Responsibilities

Provide L2/L3 support for SnapLogic integrations and data pipelines.
Monitor integration jobs, scheduled tasks, and production interfaces.
Investigate and resolve integration failures, data issues, and performance bottlenecks.
Perform root cause analysis (RCA) and implement corrective actions.
Support API integrations, REST/SOA services, and file-based interfaces.
Troubleshoot data transformation, mapping, and routing issues.
Work closely with business users, application teams, and external vendors to resolve incidents.
Support deployment activities and post-release validations.
Monitor error queues, logs, and alerts to ensure integration stability.
Create and maintain support documentation, knowledge articles, and operational runbooks.
Participate in on-call support and production issue management.

Required Skills

3+ years of experience in Application Support or Integration Support.
Hands-on experience with SnapLogic pipelines and workflows.
Good understanding of ETL, data integration, and API concepts.
Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
Strong SQL skills for data validation and troubleshooting.
Experience with incident management and ticketing tools such as ServiceNow or Jira.
Good understanding of integration monitoring and error handling.
Strong analytical and problem-solving skills.

Preferred Skills

Experience with ERP, CRM, WMS, or Supply Chain applications.
Exposure to cloud platforms such as AWS or Azure.
Knowledge of API Management and middleware platforms.
Experience with scheduling, automation, and batch processing.
Familiarity with warehouse and logistics business processes.