OCC Supervisor - Remote

As the Operations Control Center (OCC) Supervisor, you will play a pivotal role in effectively coordinating flights, and monitoring the operational performance of flight followers, flight coordinators, and pilots. You will provide guidance, support, and coaching to ensure a high-performing and cohesive team environment while managing the day-to-day operations of Starlink Aviation's operations control center.

Key Responsibilities:

• Oversee Operations Control Center (OCC) activities to ensure compliance with company procedures and regulatory requirements;

• Coordinate flight operations, including flight planning, crew scheduling, aircraft assignment, and resource allocation, to optimize operational efficiency;
• Monitor and analyze real-time operational performance, including flight departures and arrivals, delays, and disruptions, taking proactive measures to mitigate issues and minimize impact;
• Maintain effective communication channels with pilots, flight crews, and other stakeholders to ensure smooth operations and provide timely updates;
• Collaborate with flight dispatchers, coordinators, charter representatives, and maintenance teams to manage operational disruptions such as weather events, aircraft maintenance issues, or air traffic restrictions, implementing appropriate solutions and contingency plans;
• Ensure compliance with aviation regulations, company policies, and safety standards across all operational activities;
• Foster the continuous development and improvement of a teamwork-oriented culture, facilitate open communication, and promote collaboration within the OCC and across departments;
• Conduct quality investigations and implement corrective actions as required;
• Stay up to date with industry regulations, best practices, and technological advancements, and implement relevant improvements and innovations;
• Support a global operational scope and international relationships, coordinating with regulatory authorities such as Transport Canada (TC), Federal Aviation Administration (FAA), and European Union Aviation Safety Agency (EASA) to ensure compliance and the effective management of international flight operations;
• Perform all other related duties as assigned.

Requirements

Required qualifications :

• In-depth knowledge of aviation regulations, including flight planning and industry best practices;
• Experience with customs regulations;
• Proven experience (minimum 1 year) in an aviation operations environment, ideally within an Operations Control Center (OCC);
• Excellent verbal and written communication skills in both French and English; additional languages are considered an asset;
• Flexibility to work variable schedules, including evenings, weekends, and holidays, in a 24/7 operational environment;
• Proven experience in aviation operations, preferably within an Operations Control Center;
• Strong knowledge of aviation regulations, operational procedures, and industry best practices;
• Exceptional problem-solving and decision-making abilities, particularly in high-pressure situations;
• Effective communication and interpersonal skills;
• Excellent verbal and written communication skills in French and English;
• Proficiency in the use of aviation operations software, communication systems, and other relevant technologies;
• Strong organizational and multitasking skills, with the ability to manage multiple flights and priorities simultaneously;
• Flexibility to work irregular hours, including evenings, weekends, and holidays, to ensure 24/7 Operations Control Center coverage;
• Commitment to safety, strong attention to detail, and a customer-focused mindset.

Skills and Abilities:

• Excellent problem-solving and decision-making abilities under pressure;

• Strong organizational skills and the ability to manage multiple priorities simultaneously;
• Ability to work effectively under tight deadlines;
• Excellent interpersonal skills and the ability to work independently or as part of a team;
• Leadership, initiative, and professionalism;
• Strong sense of responsibility, attention to detail, thoroughness, and a strong focus on safety and customer service.

Benefits

Our Offer

• An experienced and dynamic team!
• A supportive and flexible work environment
• Competitive compensation and benefits package
• Unifying and collaborative leadership
• A fun and engaging workplace
• Recognition of your contributions within the team