Role overview

Qualifications

Bachelor’s degree, Master’s degree preferred, with 10+ years of progressive experience in field reimbursement, patient services, market access, or related functions within the pharmaceutical/biotech industry
3+ years of experience as an Access and Reimbursement Manager or 3 years of field based first line leader experience
Exceptional problem-solving, analytical, strategic thinking, and communication skills
In depth experience navigating payer policies and knowledge of payer processes and systems for specialty products

Responsibilities

Hire, train, and develop a high performing ZAM team to resolve patient cases and to engage with customers about access and reimbursement education
Motivate the ZAM team to build strong customer relationships, provide education for Ardelyx patient assistance services, and compliantly deliver reimbursement support to accounts
Develop and execute an overarching access and reimbursement strategy for the ZAM team, aligning plans with brand priorities and corporate objectives
Partner closely with Market Access, Sales, Marketing, Medical Affairs, Legal, and Patient Support Hub teams to ensure seamless execution and alignment of strategies

Key facts

Remote from: United States
Full time
Expert & Leadership (>10 years)
English

Hard skills

Privileged Access Management Reimbursement Regulations Direct Market Access Pharmacy Benefit Management Customer Relationship Management

Other skills

Leadership
Problem Solving
Analytical Thinking
Communication
Team Building
Strategic Thinking
Collaboration

About the company

Ardelyx, Inc.

Biotech: Biology + Technology

Ardelyx was founded with a mission to discover, develop and commercialize innovative, first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor) as well as early-stage pipeline candidates. Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been submitted in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada.

Company details

Company typeSME

IndustryBiotech: Biology + Technology

Company size201 - 500

Links

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Job description

Description

Ardelyx is a commercial-stage biopharmaceutical company focused on redefining treatment approaches for patients with significant unmet medical needs. By combining scientific innovation with a collaborative, purpose-driven culture, we strive to create meaningful impact for patients.

Team Ardelyx is united by a shared mission and guided by our core values: Passionate, Fearless, Dedicated, and Inclusive.

We foster an inclusive environment where employees are respected, supported, and empowered to make an impact — both within our company and in the lives of patients we serve.

Position Summary:

The Director, Field Access Management is responsible for providing strategic leadership and operational oversight to a national team of zone access managers (ZAMs). This role ensures patient access to company products by developing and executing access and reimbursement strategies, educating healthcare providers (HCPs) on coverage and coding, and resolving access barriers within a complex healthcare landscape. The Director will serve as a key subject matter expert on the payer landscape, collaborating cross-functionally with internal stakeholders to align field activities with overall brand and business objectives.

Responsibilities:

Hire, train, and develop a high performing ZAM team to resolve patient cases and to engage with customers about access and reimbursement education
Ensure understanding of performance metrics and consistent execution of metrics across all team members
Motivate the ZAM team to build strong customer relationships, provide education for the Ardelyx patient assistance services, and compliantly deliver reimbursement support to accounts
Coach team members to ensure maximum performance, increase access and reimbursement acumen, and collaborate with sales counterparts
Ensure all team activities strictly comply with all regulatory, legal, and compliance standards, including HIPAA and OIG guidelines
Develop and execute an overarching access and reimbursement strategy for the ZAM team, aligning plans with brand priorities and corporate objectives to drive measurable outcomes and maximize patient access
Partner closely with Market Access, Sales, Marketing, Medical Affairs, Legal, and Patient Support Hub teams to ensure seamless execution and alignment of strategies
Oversee the team's efforts to proactively educate providers and office staff on patient support programs, coding, billing, and prior authorization requirements to help resolve reimbursement challenges and integrate product use into office workflows
Oversee the team's efforts to proactively educate providers and office staff on patient support programs, coding, billing, and prior authorization requirements to help resolve reimbursement challenges and integrate product use into office workflows
Maintain deep expertise in the dynamic regional and local access and payer landscape (Commercial, Medicare, Medicaid), anticipating changes in healthcare policy and reimbursement regulations that may impact product access
Train ZAMs about technical policies, systems, and processes that impact access to Ardelyx products

Qualifications:

Bachelor’s degree, Master’s degree preferred, with 10+ years of progressive experience in field reimbursement, patient services, market access, or related functions within the pharmaceutical/biotech industry or equivalent experience
3+ years of experience as an Access and Reimbursement Manager or 3 years of field based first line leader experience
Demonstrated ability to lead without direct authority and drive momentum in a highly matrixed environment
Exceptional problem-solving, analytical, strategic thinking, and communication skills, with the ability to present complex information to C-level account executives and internal leadership
In depth experience navigating payer policies and knowledge of payer processes and systems for specialty products
Deep understanding of both medical and pharmacy benefits, coverage policies, buy-and-bill, and specialty pharmacy reimbursement pathways
Demonstrated leadership in a matrixed environment
Ability to travel up to 40% for HQ visits, conferences, etc.
Valid driver’s license required

The anticipated annualized base pay range for this full-time position is $223,000 - $273,000. Ardelyx utilizes industry data to ensure that our compensation is competitive and aligned with our industry peers. Actual base pay will be determined based on a variety of factors, including years of relevant experience, training, qualifications, and internal equity. The compensation package may also include an annual bonus target and equity awards, subject to eligibility and other requirements.

Ardelyx also offers a robust benefits package to employees, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks of living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

Ardelyx is an equal opportunity employer.