Project Manager Pega Decisioning

Job Title: Project Manager Pega Decisioning (Remote)

Role Purpose

Become part of a team that is responsible for interpreting business requirements and translating them into Decisioning solutions. Intake Decisioning requirements from various business units and translate into decisioning logic used to present relevant and eligible offers to customers. Responsible for testing changes to decisioning logic/strategy and interfacing with various development teams regarding requirements and defect fixes.

Role will require in-depth knowledge of Pega 23' or greater CDH Decisioning capabilities, business strategy, customers/agent experiences, products/offers, and IT systems. Will need to translate business vision into thorough business requirements while managing project scope/deliverables end-to-end. Acts as the business stakeholder on behalf of the stakeholders when working with IT.

Key Responsibilities

• Work closely with teammates to determine process improvements related to the Pega decisioning platform and governance process.
• Maintain process flow documentation for Pega decisioning logic changes from ideation to production through SharePoint and project management systems such as Asana.
• Consolidate information and present it to senior management in a clear and concise manner.
• Understand and effectively communicate business requirements of projects to Technology teams and assess whether the technical delivery will meet business requirements.
• Execute testing of decisioning system changes implemented by Technology Development teams (UAT).

Other Responsibilities

• Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent.
• Develop and build decisioning logic to meet Marketing offer strategy requirements.
• Document and maintain development standards for ongoing decisioning logic changes.
• Create test cases for iterations of Marketing offer strategy through decisioning.
• Execute and validate test cases (UAT and Regression), identify defects, and investigate failures to determine solutions.
• Maintain and execute regression testing of the decisioning system to ensure consistent quality.
• Create PowerPoint documentation to explain project changes to business stakeholders.

Required Skills

1. In-depth understanding of Pega Decisioning.
2. In-depth understanding of IT processes, including Agile and Waterfall methodologies.
3. Ability to write business requirements.
4. Strong oral and written communication skills.
5. Ability to influence stakeholders.
6. Ability to manage, facilitate, and lead projects and teams.
7. Knowledge of business structures and stakeholder analysis.
8. Self-starter with strong initiative.
9. Highly organized.
10. Flexible and adaptable.
11. Detail-oriented.
12. Team player.

Required Qualifications & Education

• Bachelor's Degree in Computer Science, Information Systems, Data Science, or another technical field.
• 5+ years of Marketing Technology or related technical experience.
• Experience or strong knowledge of Pega CDH (Customer Decision Hub).
• Strong analytical and problem-solving skills with both qualitative and quantitative abilities.
• Familiarity with marketing databases, digital technologies, and orchestration platforms such as Adobe, Pega, and Unica.
• Familiarity with SQL, SAS, or similar data analysis languages.
• Familiarity with programming languages and logic development such as C, Java, or PHP.
• Experience with Retail or Call Center CRM systems including Oracle, Salesforce, and Clarify.
• Proficient in reading and understanding XML transactions.
• Experience working with APIs and transaction-based integrations.
• Experience with Agile methodologies.
• Experience creating and documenting business requirements.
• Experience working with cross-functional teams including Marketing, Sales, Customer Care, Finance, and IT.
• Demonstrated ability to analyze complex issues and design effective solutions.
• Ability to manage a heavy workload and adapt to changing priorities.
• Excellent communication and presentation skills.
• Proficiency with Microsoft Office applications.