Implementation Project Manager, Staffing Industry

Since 2000, Smartlinx has been redefining how senior care organizations manage their workforce. Our modern, purpose-built solutions—from dynamic scheduling and compliance to integrated payroll and real-time analytics—give providers the agility and intelligence needed to thrive in today’s healthcare environment.

As the parent company of BekTek (HostedTime) and StafferLink, Smartlinx brings together a wide range of solutions for managing both full-time and contingent staff. Together, these capabilities give Smartlinx the most comprehensive workforce management solution set in senior care. 

We’re driven by one mission: to power exceptional senior care through smarter workforce management. Join us as we shape the future of work in long-term care. 

Position Summary 

The Implementation Project Manager reports to the Project Management Office (PMO) team and oversees all phases of the implementation lifecycle for SmartLinx's suite of Staffing (VMS), Workforce Management and Payroll solutions. 

The ideal candidate is highly organized and customer-focused, with proven experience managing software implementation projects involving cross-functional teams. This includes technical configuration, business process analysis, client communication, training, testing, and risk management. A successful candidate is comfortable rolling up their sleeves to configure, test, and walk customers through the system, independently driving projects from kick off to go-live. 

Strong knowledge of staffing industry and related entities is expected, including contingent labor management best practices, agency operations, Vendor Management Systems (VMS) and Managed Service Provider (MSP) programs. 

Key Responsibilities 

• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.  
• Drive accountability across both internal teams and customer stakeholders to ensure project success.  
• Develop and maintain detailed project plans, timelines, status reports, and project documentation.  
• Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.  
• Facilitate business process review and requirements-gathering sessions to clearly define customer needs and implementation goals.  
• Configure applications to support customer requirements and operational workflows.  
• Configure and customize enterprise-grade software to align with each customer's unique requirements. 
• Coordinate and support testing activities, including internal validation and client-led user acceptance testing.  
• Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.  
• Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.  
• Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed. 
• Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed. 
• Collaborate with leadership to escalate and resolve issues when necessary while maintaining strong client relationships.  
• Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.  
• Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations.  
• Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives. 
• Perform other duties as assigned.  

 Required Skills & Abilities 

• Strong customer service and relationship management skills. 
• Commitment and technical aptitude to master a complex product and keep pace with its evolution. 
• Excellent verbal and written communication skills, with the ability to communicate technical concepts to non-technical audiences.  
• Proven ability to independently drive projects to a successful conclusion.  
• Strong organizational skills with the ability to manage competing priorities.  
• Excellent time management skills and attention to detail.  
• Strong analytical, troubleshooting, and problem-solving abilities.  
• Ability to work independently while maintaining collaboration across teams.  
• High proficiency in Microsoft Office applications, particularly Excel, including data manipulation and reporting.  
• Ability to adapt quickly and remain flexible in dynamic project environments.  

Education & Experience 

• Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered.  
• 3+ years of experience in deployment of Vendor Management Platforms, agency operations, and/or Payroll/Workforce management systems. 
• Experience managing project budgets, resource utilization, and project profitability.  
• Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T-SQL queries is a plus. 

Smartlinx values and celebrates diversity, equity, inclusion and belonging and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being including remote environments as applicable, Medical, Dental, Vision, FSA & HSA, Life Insurance, Pet Insurance and 401(k). Join us and you’ll develop your skills and expertise to rise to the very highest levels, working in an environment for a company known for brilliance and innovation.