Account Manager

At Residex, we believe intelligent care isn’t just a promise—it’s our platform. Our AI-driven SaaS solutions are redefining assisted living, empowering caregivers, clinicians, and families to deliver higher quality, more personalized care through real-time insights, proactive alerts, and seamless data orchestration. We’re not just building software—we’re shaping the future of care for aging populations, with humanity and precision at the core.

About Residex

Residex.ai is a mid-market SaaS company delivering cutting-edge AI solutions to the assisted living and senior care industry. Our platform uses intelligent automation, predictive analytics, and integrated workflows to help caregivers and administrators improve outcomes while reducing operational complexity. We are backed by leading investors and serve hundreds of facilities across North America with a rapidly expanding footprint. 

Key Responsibilities

The Account Manager will own the post-sale customer relationship for an assigned portfolio of care provider accounts - working to retain, renew, and grow revenue while serving as a trusted point of contact for operators navigating changes in their business or our platform. This is a high-impact role where your ability to build trust, communicate value, and proactively manage relationships will directly influence retention outcomes and team performance.

• Own a portfolio of existing Residex customer accounts, serving as the primary point of contact for renewal and retention conversations.
• Proactively reach out to customers in advance of contract renewal windows to assess satisfaction, identify risk, and secure renewals.
• Conduct regular check-in cadences with assigned accounts to maintain strong relationships and surface expansion or upsell opportunities.
• Document all account activity, renewal status, and pipeline movement accurately in HubSpot CRM.
• Communicate pricing, contract terms, and platform value clearly and professionally during renewal discussions.
• Identify at-risk accounts and develop and execute retention strategies in collaboration with sales leadership.
• Participate in team pipeline reviews, forecasting calls, and IST collaborative sessions.
• Stay current on Residex product updates, competitive positioning, and industry developments relevant to the senior living and 245D markets.

• 1–2+ years of experience in Sales: example: Account Management, Customer Success, or solution add-ons / renewals-focused job.
• Demonstrated ability to manage a high-volume book of business with consistent follow through and organization.
• Strong written and verbal communication skills, with the ability to build rapport quickly over phone and email.
• Comfort navigating difficult conversations around pricing, churn risk, and contract negotiations.
• Proficiency with CRM tools like HubSpot, for pipeline management and activity tracking.
• Self-motivated and able to work independently in a remote or hybrid environment.
• Collaborative team player who communicates openly and supports broader team goals.

Preferred Qualifications

• Experience in senior care, home health, senior living, or related healthcare-adjacent SaaS.
• Familiarity with EHR, eMAR, or care management software platforms.
• Background working with assisted living operators, 245D providers, or similar regulated care environments.