*IBM Sterling OMS Support Engineer 6317786

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Application Support & Stability

• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues

• Monitor application health, performance, and availability of the Sterling OMS environment

• Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders

• Own the full incident lifecycle from detection to closure

• Drive root cause analysis (RCA) and post-mortem documentation

• Identify recurring issues and lead problem management initiatives to eliminate them

• Maybe required to work in regular/on-call weekends & regular overtime.

• Oversee day-to-day operations including batch jobs, order flows, and integration pipelines

• Maintain and improve runbooks, SOPs, and troubleshooting guides

• Ensure knowledge transfer from project teams to support teams

• Drive continuous improvement in support processes and tooling

• Review and validate change requests impacting Sterling OMS

• Coordinate testing and deployment of patches, hotfixes, and minor releases

• Ensure rollback plans are in place for all production changes

• Work on assigned tickets and ensure SLA adherence

• Participate in daily/weekly stand-ups and status reviews with the support team

• Act as the bridge between offshore teams and business/client stakeholders

• Stakeholder Management

• Interface with business users, project managers, and senior leadership on support issues

• Provide clear, timely communication on incident status, root cause, and remediation

• Participate in CAB (Change Advisory Board) meetings and approve change requests

Basic Qualifications:

• Minimum 6 years of work experience in Application Support Stability

• On call support required in case of P1/P1 majors reported in operations

• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues

• Monitor application health, performance, and availability of the Sterling OMS environment

• Coordinate and manage P1 P2 critical incidents, driving resolution and communication to stakeholders

• High School Diploma / GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/16/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: 

Accenture Flex Jobs

Role Location                                Hourly Salary Range

California                                           $70.00 to $80.00

Cleveland                                           $70.00 to $80.00

Colorado                                            $70.00 to $80.00

District of Columbia                         $70.00 to $80.00

Illinois                                                $70.00 to $80.00

Maine                                                $70.00 to $80.00

Maryland                                           $70.00 to $80.00

Massachusetts                                  $70.00 to $80.00

Minnesota                                         $70.00 to $80.00

New York                                           $70.00 to $80.00

New Jersey                                        $70.00 to $80.00

Virginia                                             $70.00 to $80.00

Washington                                      $70.00 to $80.00

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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