Patient Engagement Advocate

Provider centered. Patient focused. Built for what healthcare should be.

A Patient Engagement Advocate supports our mission through performing outbound patient calls regarding our clinical programs, medication adherence, and closing gaps in care for low-risk value-based contracted patients. The role will partner closely with our quality, population health, care management and pharmacy teams to effectively deliver wrap-around care for our patients. The ideal candidate will have the ability to work in a fast-paced environment while using excellent communication skills to serve our patients. They must be proactive with a strong personal initiative, as well as highly organized and detail oriented.
 

Operating Responsibilities

• Engage in the outreach of low-risk Medicare patients for care gaps. Main priorities will include scheduling necessary annual care appointments, post discharge visits or routine preventative exams/screenings.
• Additionally, this individual will be responsible for calling patients to ensure they refill their chronic disease medications on time for diabetes, blood pressure, and cholesterol.
• Serve as liaison between patient, clinic, and pharmacy to minimize time missed between refills
• Request medication refills per clinic policy and protocol
• Adequately assist patients with difficulties accessing medication due to cost or other barriers
• Identify patients who need referrals to clinical pharmacist, retail pharmacy medication pack program, or clinical escalation to the clinical care management team for further education or resources
• Timely follow up and persistent outreach to patients, providers, and pharmacies to ensure medications are picked up and taken as directed
• Scheduling patient appointments as needed for refills/barriers
• Interpret patient medical history (medication list, office visit notes, etc.) and understand and properly communicate provider’s plan to patient
• Navigate between different Electronic Medical Record (EMR) platforms to review patient medical information
• Accurately and comprehensively document patient care activities in all applicable electronic records
• Connect with patients before and after their primary care visit, if necessary, to help coordinate the completion of their quality care gaps
• Maintain current knowledge of quality measure requirements

Specialized Knowledge and Skills

• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents) required
• 1+ years of experience in a healthcare setting preferred
• Prior experience using an Electronic Health Record (EHR) preferred
• Previous call center or telephonic experience preferred
• Experience with Medicare Advantage plans, insurance, and medication adherence preferred
• Bilingual English/Spanish preferred
• Work from home environment:
• Secure workspace at home, including desk and chair, with minimum background noise required
• Candidate supplied home internet access required
• Minimum internet download speed of 100mbps and upload speed of 10mbps required
• Internet to be hard-wired with an ethernet cord required. Wi-Fi connection cannot be used.

Education

• High school diploma or GED equivalent required
• Certified Medical Assistant, Certified Pharmacy Technician, or equivalent experience in a healthcare setting preferred

Why You Will Love Working Here

We take care of our team so they can take care of patients. Benefits include:

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other.

If you’re ready to grow, make an impact, and be part of a connected care team, we’d love to connect.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.