Sales & Customer Support Agent

This is a remote position.

A developing advisory and compliance-focused company is seeking a reliable and results-driven remote part-time Sales & Customer Support Agent to support and increase its growing client base. This role is ideal for a confident communicator who excels in warm lead conversion, proactive business development, and cold calling, while also providing professional, ongoing customer support.

The successful candidate will work approximately 20 hours per month and will play a key role in nurturing leads, supporting clients, and ensuring a positive end-to-end customer experience.

• Follow up on inbound and warm sales leads and convert them into confirmed sales
  
• Cold calling and business development 
  
• Engage with prospective clients to understand their needs and clearly explain the services.
  
• Provide professional customer support to existing clients, responding to queries via email, phone, or online platforms.
  
• Maintain accurate records of client interactions, sales activity, and follow-ups.
  
• Support onboarding of new clients by ensuring all required information and documentation is completed.
  
• Collaborate with internal consultants to ensure smooth handovers and ongoing client satisfaction.
  
• Assist with basic administrative tasks related to sales and customer support as required.
  

Requirements

• Proven experience in sales, lead conversion, or client-facing roles (inside sales, account management, or customer support).
  
• Strong communication skills, with the ability to build trust and rapport remotely.
  
• Comfortable working independently and managing time effectively in a part-time, remote environment.
  
• Confident in handling objections and guiding clients toward informed decisions.
  
• Strong organisational skills and attention to detail.
  
• Experience working with CRM systems or similar tools is advantageous.