PTx provides precision agriculture solutions for every season. A joint venture between AGCO and Trimble, PTx continues to advance the future of farming by building farmer first solutions for land preparation, planting, water management, crop protection, nutrient management and harvesting. We are the leader in mixed fleet, smart farming and autonomy solutions.
We are looking for a Field Support Manager to join our team remotely bases in Australia.
About the Role: As a Field Support Manager, you'll be at the forefront of delivering exceptional customer experience. You' will provide advanced technical support to dealers and end-users of the PTx product line, collaborate with R&D on new product launches, lead dealer training, assist at trade shows, and create PTx publications. Your role will involve coordinating with Product Support for field visits when necessary.
To create impact,
· Field calls from growers and dealers on technical support questions during office hours .
· Respond to inquiries and call-back requests.
· Make on-site service calls when remote support is no longer an option.
· Communicate issues and future needs to the R&D team for current and future products.
· Be actively involved in the go-to-market process for new products to ensure successful launches.
· Create and deliver projects focused on customer experience, process improvement, and training effectiveness.
· Generate and edit content for technical publications, including manuals, bulletins, and product instructions.
· Support customers in-field with issues that cannot be resolved remotely.
Your Experience and Qualifications:
· Ideally will suits a Tractor/ Diesel Mechanic who has experience / interest in GPS and guidance tracking.
· 3 years+ experience supporting Precision Ag equipment.
· Great at solving problems.
Your Benefits:
· Competitive base salary.
· Company performance-related annual bonus.
· Fully expensed Tool of Trade Vehicle.
· Supportive workplace culture.
Your Workplace: We value inclusion and recognize the innovation a diverse workforce brings to our farmers. We're committed to building a team with a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
If you are passionate about Agriculture and technology and eager to make a significant impact, we would love to hear from you!
Please note:
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.
2. You are required to have Australian work rights as no work/ visa sponsorship is offered with this role.
