Key Facts

Remote From:

United States

Category: Account Manager

Full time

Senior (5-10 years)

English

Hard Skills

Casualty Insurance Customer Relationship Management Operational Excellence Commercial Insurances Insurance Regulatory Law Online Communication Project Collaboration Customer Centricity Organizational Structure

Other Skills

•
Microsoft Office
•
Non-Verbal Communication
•
Detail Oriented
•
Accountability
•
Professional Communication
•
Time Management
•
Problem Solving

Roles & Responsibilities

High school diploma or GED
5+ years of industry‑related insurance experience
Active Property Casualty insurance license
Strong working knowledge of commercial insurance practices and regulations

Requirements:

Provide day‑to‑day servicing for assigned commercial client accounts
Build and maintain strong long‑term client relationships through proactive communication
Deliver a consistently high level of customer service to internal and external clients
Coordinate with the Commercial Sales team to service commercial accounts

Job description

Overview:

Alera_Color_250x80

Commercial Lines Account Manager – Property & Casualty
Location: Remote

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities:

What You’ll Do / Your Impact

Client Partnership & Risk Strategy

Provide day‑to‑day servicing for assigned commercial client accounts
Build and maintain strong long‑term client relationships through proactive communication
Deliver a consistently high level of customer service to internal and external clients

Operational Excellence

Coordinate with the Commercial Sales team to service commercial accounts, including:
- New business placement
- Renewals
- Endorsements
- Cancellations
- Audits
- Billing and financing
- Certificates, schedules of insurance, EPI, and auto ID cards
- Payments and customer inquiries
Address client concerns promptly and involve appropriate internal partners as needed
Notify leadership of significant issues and actions taken to resolve them
Ensure all work complies with insurance laws, company policies, and established procedures

Strategic Contribution

Support retention and account stability through accurate execution and responsive service
Collaborate with internal teams to ensure seamless account handling and client satisfaction

Qualifications:

What You Bring

Required

High school diploma or GED
5+ years of industry‑related insurance experience
Active Property & Casualty insurance license
Strong working knowledge of commercial insurance practices and regulations
Proficiency in Microsoft Office products
Strong verbal and written communication skills
Ability to work independently while collaborating with a team

Preferred

Commercial Lines experience
Experience working in Applied Epic or similar agency management systems

Core Competencies

Detail orientation and accuracy
Accountability and follow‑through
Client‑first mindset
Professional communication
Organization and time management
Problem‑solving and sound judgment

Additional Information:

Compensation:
Hourly range: $28 – $43 per hour

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

Active Property and Casualty License
Ability to obtain required licensure within agreed upon timeline after hire.
Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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