Microsoft Teams Phone Administrator, #1051
Microsoft Teams • Teams Phone • Direct Routing
Location: Remote-First
Clearance: US citizenship required. Must be able to obtain and maintain a DHS Public Trust.
A Role with a Purpose
Dev Technology Group is seeking a Microsoft Teams Administrator (Teams Calling Focus) to support enterprise administration, configuration, and operational sustainment of Microsoft Teams, including Teams Phone (Direct Routing), within a large federal environment.
This role supports a mature deployment in which core calling capabilities (inbound/outbound) are already established, with a focus on day-to-day operations, user enablement, troubleshooting, and optimization.
The position works under the guidance of a Senior Teams Phone SME, contributing to the ongoing success of enterprise voice services integrated with existing telephony infrastructure (e.g., Avaya).
This role is suited for a hands-on administrator supporting large-scale environments, with a focus on balancing voice reliability, user experience, and operational efficiency.
Technical Responsibilities and Delivery
This role serves as a contributor within the collaboration and voice platform operations team, supporting administration and ongoing operations of Microsoft Teams Phone capabilities.
You will administer Teams environments and support Direct Routing configurations, ensuring that voice services function reliably and align with enterprise requirements.
Responsibilities include supporting user lifecycle management for voice services, validating call flows, troubleshooting issues, and coordinating with telephony and network teams to resolve incidents.
You will monitor service health, voice quality, and system performance while supporting configuration and maintenance of calling features such as auto attendants, call queues, and routing policies.
You will also contribute to documentation, knowledge sharing, and continuous improvement of operational processes and platform performance.
Who Thrives Here
Individuals who succeed in this role are detail-oriented operators who take pride in maintaining stable, high-performing voice services in real-time production environments. They are comfortable working within established systems and processes while identifying opportunities to improve reliability and user experience.
They are strong problem-solvers who can quickly diagnose and resolve issues related to voice routing, policy configuration, and call quality, often under time-sensitive conditions. They understand the importance of uptime and user impact in enterprise voice environments and approach troubleshooting with urgency and precision.
They collaborate effectively across technical domains, working with network, telephony, and security teams to resolve issues and improve service delivery. They communicate clearly with both technical teams and end users, helping translate complex issues into understandable guidance.
They are adaptable and dependable, able to manage competing priorities while supporting a high-visibility, business-critical service.
Opportunity To Make an Impact
This role provides the opportunity to directly support and sustain enterprise voice services relied upon across the organization.
You will play a key role in ensuring reliable communication capabilities, supporting user productivity and mission operations through consistent, high-quality service delivery.
By contributing to the stability, optimization, and ongoing improvement of Microsoft Teams Phone capabilities, you will help enhance both user experience and operational efficiency within a complex, regulated environment.
Key Responsibilities
Minimal Required Qualifications
Preferred Qualifications
"Our estimated salary range for this position is $80,000 - 135,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range."
Who We Are
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.
As a Washington Post Top Workplace award winner for the past TWELVE years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.
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