Key Facts

Remote From:

Full time

English

Hard Skills

AI Testing Data Visualization KPI Management Data Modeling Anomaly Detection Decision Making Software Performance Metric Logistics Supply Chain Cross-Functional Collaboration +1 more

Other Skills

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Problem Solving
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Communication

Roles & Responsibilities

Bachelor’s degree in business, Supply Chain, Industrial Engineering, Analytics, or related field.
Three to six years of experience in operations analysis, supply chain analytics, quality systems, or a related role.
Strong experience working with operational data, reporting tools, and performance metrics.
Experience in logistics, manufacturing, or pooled asset environments preferred.

Requirements:

Inventory, cleanse, and integrate existing data sources across repair facility, service, and quality systems.
Analyze repair facility performance related to receiving, sorting, repairing, painting, storing, and shipping pallets.
Develop intuitive, visual dashboards and reports that clearly communicate what is happening, why it matters, and what action should be taken.
Define and monitor triggering events such as spikes in damage rates, repair cost variance, pallet dwell exceptions, chargeback increases, and quality rejection trends.

PECO Pallet, Inc.

About PECO Pallet, Inc.

For over 25 years, PECO Pallet has delivered high-quality rental block pallets, responsive customer service, and significant supply chain savings. PECO’s red wood block pallets are used by leading manufacturers to ship grocery and consumer products to retailers throughout the U.S., Canada, and Mexico. PECO Pallet’s experienced service and operations teams work closely with manufacturers, retailers, and depots to reduce costs and improve efficiency throughout the supply chain. PECO Pallet is committed to providing the highest quality pallets and the best customer service in the pallet pooling industry. PECO manufactures sturdy wood block pallets and maintains the quality of its pallet pool by rigorously inspecting, sorting, cleaning and repairing pallets each time they cycle through a depot. The company has built strong working relationships with many of North America’s top manufacturers and distributors. PECO Pallet is based in Itasca, Illinois, and maintains over 2,100 service centers and manufacturing plants throughout the U.S., Canada, and Mexico. In 2020, PECO Pallet announced a definitive agreement to be acquired by two of the world's most respected global investors in essential infrastructure businesses: Astatine Investment Partners and The Universities Superannuation Pension Fund (USS). Diversity and Inclusion PECO pursues diversity through inclusion and empowerment of our employees to shape the future of the company and deliver our pillars of Quality and Service to all customers.

Founded: 2018

Company size: 201 - 500

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Job description

JOB SUMMARY:

The Operations Business Analyst is a foundational role in PECO’s evolution toward AI-enabled decision making. This role leverages readily available operational, service, and quality data to structure, analyze, and visualize insights that identify triggering events across Depot Operations, Service Operations, and Quality. The analyst translates these insights into clear, action-oriented playbooks and visual reports designed for frontline consumption, enabling faster decision-making, cost control, and improved customer outcomes.

ESSENTIAL DUTIES:

Data Platform and AI Readiness

Inventory, cleanse, and integrate existing data sources across repair facility, service, and quality systems.
Establish standard KPI definitions, data models, and logic that support event detection and future AI applications.
Develop foundational analytical structures that enable anomaly detection and decision automation.

Depot Operations Analytics

Analyze repair facility performance related to receiving, sorting, repairing, painting, storing, and shipping pallets.
Identify inaccuracies in damage rates that drive cost.
Monitor repair activity for over- and under-repair trends, component usage versus specification, and total cost per pallet.
Establish standard KPI definitions, data models, and logic that support event detection and future AI applications.

Service Operations Analytics

Monitor pallet dwell (warehouse wait time), inventories, payables, and flow between renters and distributors. Support customer onboarding and training effectiveness related to systems and specifications.
Analyze customer chargebacks, pallet movements, and quality concerns to identify root causes and corrective actions.
Provide insights that strengthen customer relationships and service reliability.

Quality Analytics

Analyze quality output from depots for adherence to pallet specifications and compare against perceived quality at the renter.
Investigate shipment rejections due to true nonconformance and perceived quality issues.
Identify needs for additional training, automation support, facility movement analysis, or commercial insight during contract cycles.

Reporting and Visualization

Define and monitor triggering events such as spikes in damage rates, repair cost variance, pallet dwell (warehouse wait) exceptions, chargeback increases, and quality rejection trends.
Create and maintain standardized playbooks that outline recommended actions, ownership, escalation paths, and expected outcomes based on these events.
Develop intuitive, visual dashboards and reports that clearly communicate what is happening, why it matters, and what action should be taken.
Reports must be easily understood by users operating at a high school graduate level and designed for practical, frontline decision-making.

Qualifications:

Bachelor’s degree in business, Supply Chain, Industrial Engineering, Analytics, or related field.
Three to six years of experience in operations analysis, supply chain analytics, quality systems, or a related role.
Strong experience working with operational data, reporting tools, and performance metrics. Experience in logistics, manufacturing, or pooled asset environments preferred.

Desired Competencies:

Strong analytical and problem-solving skills
Ability to translate complex data into simple, actionable insights
Deep understanding of operational processes and cost drivers
Clear written and verbal communication skills
Cross-functional collaboration and influence
Continuous improvement mindset
Proficiency with data visualization and reporting tools

Working Conditions:

Travel approximately 25–40% travel, based on business needs.
May at times work in a production environment that is cold, hot, dusty

PECO Pallet Inc. is an Equal Opportunity Employer. PECO celebrates our continuous journey pursuing diversity through inclusion and empowerment of our employees to shape the future of the company and deliver our pillars of Quality and Service to all customers

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