Home Health Outreach Specialist at SnapCare

Following the merger of SnapCare and connectRN, we are building a stronger, more innovative healthcare workforce platform focused on improving care delivery nationwide. We are looking for talented professionals who want to grow with us and help shape the future of healthcare staffing. Lear more about our merger here.

We are looking for an empathetic communicator to respond to inquiries from our nurses and care centers for our new Home Health division. Home Health Outreach Specialists will interact with our customers by phone and email to ensure the highest quality experience when connecting with us. This position is a full-time opportunity remotely based in the United States. At this time, we cannot provide visa sponsorship and are only able to hire applicants based in CT, FL, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, and VA at this time.

Please note: This is a full-time role that will average 40/hrs per week. Working at least one weekend day per month is expected and some holidays. Currently, we're looking for an Outreach Specialist to work 9am - 5pm EST or 8am - 4pm EST.

Responsibilities:

• Work in a fast-paced call center environment providing exceptional customer service while acting as the face of our Home Health division to care centers and nurses
• Coordinate increased or decreased scheduling needs with care centers and nurses in a timely and professional manner
• Answer and resolve a high volume of inquiries by phone
• Serve as a point of escalation and advanced support for home health
• De-escalate critical client situations that arise
• Support clinicians with timesheet submissions and payroll-related inquiries, ensuring accurate resolution and timely follow-up.
• Assist with the needs/requests from other departments
• Assist with the development, implementation, and improvements of all scheduling activities and operations in coordination with company growth
• Provide support and guidance to new clinicians by guiding them through the Home Health onboarding toolkit.
• Assist in developing and implement new touchpoints to maintain clinician engagement
• Complete all home health case documentation in Salesforce in an accurate and timely fashion
• Participate in home health team and company meetings weekly

Required Skills:

• 1-3 years of experience in a Customer Service or Technical Support position
• High-speed internet connection at home to facilitate a remote working environment
• Willingness to go above and beyond to solve issues
• Commitment to excellent customer service
• Strong interpersonal relations and communication skills (both written & verbal)
• Great attention to detail and organization
• Strong computer skills, experience using GSuite, Excel, Word, and Internet-based systems (Salesforce experience preferred)
• Ability to work some holidays (paid 1.5x)
• Active listening skills

Benefits:

• 80% employer-paid premiums for your and your family’s Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
• Health Savings Account
• Flexible paid time off policy
• Ability to work from home
• 401k

Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. As a healthcare tech company, we are committed to the health of its employees and will only hire those unvaccinated due to medical or religious exemption.

We are an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.