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1937 Sr DevOps Engineer - Production Support at In All Media Inc

In All Media

Role overview

Qualifications

  • 6+ years of proven experience in DevOps, Cloud Infrastructure, or high-stakes Production Support roles
  • Solid understanding of Microsoft Azure fundamentals
  • Hands-on operational experience with Kubernetes, specifically Azure Kubernetes Service (AKS)
  • Strong familiarity with modern monitoring and observability tools

Responsibilities

  • Monitor critical production systems including Azure Kubernetes Service (AKS), microservices, and CI/CD pipelines
  • Act as the primary technical responder for live production incidents ensuring rapid triage and resolution
  • Maintain, refine, and improve internal runbooks and standard operating procedures
  • Oversee and support deployment activities across both production and non-production environments

About the company

In All Media logo

In All Media

IT Services & IT Consulting

In All Media is a trailblazing Nearshore Managed Service Provider, laser-focused on Team Augmentation for software development. We craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Austin headquarters anchors our global reach, with a diverse talent pool distributed across the Americas, Europe, and Asia. This allows us to execute our Nearshore model efficiently in all three regions. Since our inception, we have employed an agile, remote, and distributed model, allowing us to tap into the world's finest technical talent, regardless of location, adapting methodologies like SAFe to perfectly align with our client's needs. We source our exceptional talent from Coderfull, our exclusive community boasting over 5,000 rigorously vetted engineers. Our teams are formed and trained within this community, with specialized interest groups focusing on cutting-edge technologies making In All Media a true Community Lead Enterprise. Our Community teams have a proven track record of collaboration, in-depth knowledge of each other's strengths, and exceptional team dynamics. This synergy results in rapid onboarding, heightened productivity, and an unwavering commitment to success. Our teams embrace flexibility and benefit from a thriving community spirit, abundant career growth opportunities, and a stable compensation model. Our proprietary Community Management platform streamlines talent management, empowering them to efficiently handle daily work, career development, and administrative tasks. AI has captivated our community with its potential to revolutionize our industry so we are harnessing AI to augment, not replace, human skills investing heavily in AI tools, training, and partnerships, to increase our team’s productivity and guide our clients toward a future-ready AI adoption strategy. Experience the In All Media difference today.

Company details

IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

Senior DevOps Engineer - Production Support (Azure/AKS)

  • Location: Remote from LATAM (100% Remote)
  • Contract Type: Full-time vendor (Contracted directly by Inallmedia.com)
  • Time Zone Alignment: Central Time (CT) ±2 hours

About Inallmedia.com

Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.

For this specific role, you will be contracted directly by Inallmedia.com to support a leading, high-growth sustainable energy and clean technology enterprise based in the USA.

Project Overview

You will join a dynamic engineering squad dedicated to maintaining and optimizing the cloud infrastructure that powers critical clean energy and solar storage solutions across North America. As a Senior DevOps Engineer, you will focus heavily on production reliability, monitoring high-availability cloud systems, and driving incident response.

This role bridges the gap between infrastructure operations and engineering, ensuring the scalability and resilience of next-generation green tech platforms.

Key Responsibilities

  • System Monitoring: Monitor critical production systems—including Azure Kubernetes Service (AKS), microservices, and CI/CD pipelines—using advanced dashboards and proactive alerting.
  • Incident Response: Act as the primary technical responder for live production incidents and Slack escalations, ensuring rapid triage, root-cause identification, and swift resolution.
  • Operational Excellence: Maintain, refine, and improve internal runbooks and standard operating procedures (SOPs) to ensure operational predictability.
  • Deployment Support: Oversee and support deployment activities across both production and non-production environments while strictly adhering to SLAs and corporate response times.
  • Reliability Engineering: Collaborate deeply with core DevOps and software engineering teams to root out recurring systemic issues and elevate overall platform reliability.
  • Automation: Help design and implement smart automation scripts for recurring operational tasks to reduce manual toil.

Must-Have Skills

  • Cloud & Support Experience: 6+ years of proven experience in DevOps, Cloud Infrastructure, or high-stakes Production Support roles.
  • Azure Mastery: A solid, comprehensive understanding of Microsoft Azure fundamentals (specifically Compute, Networking, and Azure Monitoring ecosystems).
  • Kubernetes Expertise: Hands-on operational experience with Kubernetes, specifically Azure Kubernetes Service (AKS) operations, log analysis, and cluster scaling.
  • Observability Tooling: Strong familiarity with modern monitoring and observability tools (such as Azure Monitor, Grafana, Prometheus, or similar).
  • Incident Management: Well-versed in structured incident management, escalation workflows, and working under strict SLA guidelines.
  • Scripting Fluency: Intermediate-to-advanced scripting capabilities using Bash, PowerShell, or Python for task automation.
  • Remote & Agile Mindset: Extensive experience working autonomously in Agile teams within 100% remote environments.
  • Communication: Exceptional verbal and written English skills for seamless daily technical collaboration.

Nice-to-Have Skills

  • Hands-on exposure to building and optimizing CI/CD pipelines (GitHub Actions, Jenkins, etc.).
  • Practical exposure to Infrastructure as Code (IaC) concepts and tools (Terraform, Bicep).
  • Prior experience operating in 24/7 mission-critical or high-availability (HA) infrastructure environments.
  • Familiarity with ITIL frameworks or highly structured enterprise incident management ecosystems.

Time Zone & Collaboration

The role requires close collaboration with teams aligned to Central Time (CT). Full integration with the US-based team during core operational hours is expected, allowing for real-time collaboration and agile synchronization.

Language

All interviews, technical documentation, and daily communication will be conducted exclusively in English.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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