| NTT DATA Services currently seeks a Healthcare Business System Analyst to join our team for a 6+ month remote contract role. In this role you will support the Virtual Care Portfolio team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role requires strong business acumen, excellent communication skills, and the ability to work independently and drive the work assigned. The analyst will collaborate with Domain Owners, Clinical and Business stakeholders, and the Portfolio Owners. Analyst will focus on completing scoping documents, managing ideas through our processes, and pulling together needed information for the demand process. Support domain Owners and create/maintain work via dashboards using Smartsheet, Google Sheets, and ServiceNow. Key Responsibilities: • Gather and document business requirements from stakeholders and domain owners. • Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors and Domain Owners. • Complete initial discovery process required to expand existing standard virtual care programs. • Enter, update and/or manage idea records and promote qualified ideas through the demand lifecycle • Monitor project tracking boards to ensure timely progression through project phases assisting with any challenges • Extract data from ServiceNow and maintain reporting dashboards and strategic portfolio roadmaps in Smartsheet and Google Sheets • Create and manage Smartsheet dashboards and reports using formulas and visual tools • Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress • Work independently to meet deliverables and escalate issues appropriately • Supports Domain Owners as needed for gathering data, reporting, updating program and/or project documents, and driving initiatives in terms of structure and support that enables our Domain Owners with key initiatives and RFx processes. Required Skills & Experience: • 5+ years of experience in clinical systems analysis or a related focused role (e.g., data analyst, project coordinator with technical skills) • 5+ years experience with Service Now and ability to extract and manage data from ServiceNow • 5+ years Google Suite experience, including Sheets (advanced formulas VLOOKUP, COUNTIFS, SUMIFS), Google Forms, Google Docs, Google Slides, Google Sites • 5+ years experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas a plus Preferred skills: •Strong verbal and written communication skills including executive level communication • Proven ability to work independently and meet deadlines without close supervision • Ability to identity resources, processes, and answers with limited information provided • Ability to analyze information shared and extrapolate relevant pieces of information and apply to new work • Clear understanding of healthcare applications, terminology, and concepts is required • Virtual Care Experience a plus • Strong initiative and ability to "hit the ground running” • Excellent organizational and time management skills • Comfortable working in a fast-paced, deadline-driven environment • Collaborative mindset with a proactive approach to problem-solving • Proactive in ensuring all work is being tracked and moving forward, keeps pipeline full by engaging product owners/Domain Owners Education: Bachelor's degree is required NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. 612The starting hourly range for this remote role is $61.00. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. |
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