Director of Customer Development
Civitas Learning is looking for a highly professional and confident individual to join our Customer Development team. As a Director of Customer Development you will identify solutions for the team's critical needs and lead high-impact projects. You'll manage strategic accounts while serving as a mentor, thought leader, and escalation point for the Customer Development team. You will be expected to stay current on the latest trends, best practices, challenges, and regulatory developments in higher education and apply this knowledge to proactively advise customers and inform internal strategy.
While not in sales, the role is responsible for account growth and must effectively articulate Civitas Learning's value, including Strategic Services. You will collaborate internally to manage the customer experience, guide adoption, increase engagement, and maximize ROI through Civitas capabilities.
What you will do as a Director of Customer Development:
Establish and Deepen Relationships: Cultivate and sustain high-trust relationships with C-Suite executives, including Presidents and Provosts. Maintain a strong executive presence while identifying key stakeholders and fostering customer champions. Serve as a strategic advisor who deeply understands institutional challenges at all levels.
Deliver Strategic Services: Lead and support the implementation and delivery of the Strategic Services portfolio (Managed Services), including the development and execution of comprehensive service delivery and change management plans at an institutional scale.
Drive Retention and Revenue Growth: Negotiate renewal contracts that maximize growth (upsells) and identify highly qualified cross-sell opportunities (Student Impact Platform expansions or adding services). Identify customers with strong success stories to inform references for RFPs, sales team needs, and conference speaking opportunities.
Own the Success Planning Process: Create and manage customer Success Plans that align directly to each institutions’ strategic goals and priorities. Clearly articulate and action opportunities to impact customer outcomes. Success Plan execution is measured by relationship health, maximized customer ROI, and successful contract renewal.
Mentor the Customer Development Team: Serve as a mentor and thought leader for the broader Customer Development team. Intervene or support at-risk accounts where needed.
Manage CRM Data and Account Intelligence: Manage and track KPIs and all contract data in Salesforce (SFDC) — including customer health metrics, meeting notes, renewal and cross-sell/upsell deals, ACV, and close dates.
What we are looking for:
Required Qualifications:
Preferred Qualifications
What you'll get:
WHY WE LOVE WHAT WE DO:
At Civitas Learning, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student outcomes that matter most.
Civitas Learning’s flexible, all-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to pinpoint students at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models built for each institution and higher education expertise, we empower leaders and teams to turn insights into action to support students in reaching their full potential
Civitas Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law.
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