Implementation(s) Specialist

Implementation(s) Specialist

SUMMARY:

The Implementation Specialist supports DASCO’s operational initiatives by executing project tasks, coordinating with implementation teams, and assisting branch and ops teams during new program launches, system integrations, and process improvements. Reporting directly to the Director of Operational Implementations, this role ensures seamless execution of implementation activities, timely communication with stakeholders, and consistent adherence to company standards. The Implementation Specialist plays a key role in delivering “best in class” service to patients, hospitals, and referral partners by consistently demonstrating technical and process knowledge, an overall high level of performance, and behavior that exemplifies the DASCO values.

ESSENTIAL FUNCTIONS:

1. Assists in planning, coordinating, and executing implementation projects.

2. Provides input and support on new projects related to new workflows and systems.

3. Troubleshoot operational challenges during hospital portal or referral system integrations.

4. Provides quality training for new recruits and existing associates as needed

5. Assist with branch/ops coverage when needed.

6. Assist leadership with process development and product evaluations as needed.

7. Sets an appropriate example for other team members regarding DASCO values, process, compliance, organization, and company goals.

8. Attends additional training/corporate training as needed.

9. Assists leadership with compliance audits as required

10. Develops strong relationships and shares best practices with other team members; especially as it relates to onboarding and new acquisitions.

11. Maintains proficiency in department procedures.

12. All other duties as assigned by Manager/Director

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. At least 6-12 months’ experience in current DASCO role.

2. Experience with previous DASCO acquisition or initiative.

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Not applicable.

ADDITIONAL QUALIFICATIONS:

1. Demonstrated expertise in area of expected training activity.

2. Behavior consistent with DASCO values.

3. No active disciplinary status.

COMPETENCIES:

1. Technical and process expertise.

2. Positive attitude.

3. Effective communication skills (verbal, written, body, listening).

4. Patience.

5. Approachable.

6. Adaptability.

7. Dependability.

POSITION TYPE/EXPECTED HOURS OF WORK:

The Implementation Specialist will engage in training activities during normal work hours, based on business need and the direction of the manager/director. Some travel may be required outside of normal work hours when traveling to/from training sites.

SUPERVISORY RESPONSIBILITY:

This designation has no supervisory role but may function in an advisory capacity.

WORK ENVIRONMENT:

Training activity occurs primarily in a professional office setting. Depending on position being trained, training might also be conducted in a warehouse or clinical environment.

PHYSICAL DEMANDS:

There are no physical demands beyond those of the individual’s regular work.

TRAVEL:

Implementation Specialist will work in a hybrid designation; with travel required during acquisition/training.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT:

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge.