Key Facts

Remote From:

Mexico

Full time

English, Spanish

Roles & Responsibilities

6 months of experience in customer service, logistics, transportation, or related fields
Strong English and Spanish communication skills (verbal and written)
Excellent problem-solving and critical-thinking abilities
Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace

Requirements:

Monitor active shipments, ensuring real-time tracking updates are accurate
Serve as the main point of contact for customers, carriers, and partners during afterhours support
Respond promptly to inquiries via phone, email, or chat, providing clear communication
Document all interactions and ensure accurate follow-up for the next business day

Rapido Solutions Group

About Rapido Solutions Group

The fastest growing 3PLs, carriers and shippers rely on Rapido’s proven results to grow fast. Our near-shore teams are well-trained, available 24/7, fluent in logistics, sales, operations & English. Our mission is to become the #1 near-shore logistics staffing solution in North America and to be the Best Place to Work in Mexico. We are committed to a people-first culture and we follow through every day. -We invest in employee training from Day 1 -We provide continuous coaching and development -Our culture is based on inclusion, servant leadership and empowerment We are located in Guadalajara, Mexico and Chicago, IL. - To learn more about Rapido, visit www.rapidosolutionsgroup.com - To join our team, visit https://rapidosolutionsgroup.com/work-at-rapido/

Founded: 2018

Company size: 501 - 1000

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Job description

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Location: León, Guanajuato
Schedules:

Friday to Sunday 17:00-05:00
Monday to Wednesday 06:00-15:00
Wednesday to Friday 06:00-15:00

English Level: B2 Intermediate

Salary: $13,000 MXN / month gross

About the position

What You’ll Do

Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
Serve as the main point of contact for customers, carriers, and partners during afterhours support.
Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication.
Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.
Escalate urgent or complex cases to the appropriate team when necessary.
Document all interactions and ensure accurate follow-up for the next business day.
Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.
Support special projects or emergency situations as needed.

Qualifications

6 months of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
Strong English and Spanish communication skills (verbal and written).
Excellent problem-solving and critical-thinking abilities.
Ability to work independently and stay calm under pressure.
Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
Reliable internet and phone connection if working remotely.

Core Competencies

Customer-focused: Delivers exceptional service with empathy and clarity.
Detail-oriented: Ensures accuracy in tracking and documentation.
Proactive: Anticipates potential issues and takes action quickly.
Reliable: Dependable during afterhours coverage, ensuring operational continuity.
Team player: Communicates effectively with internal teams during handoffs.

Why Join Us