Bachelor's degree in Computer Science, Information Technology, or a related field.
3 plus years of experience in software testing, with at least 2 years in a contact center environment.
Strong knowledge of insurance products, processes, and regulations.
Proficiency in testing tools (e.g., Selenium, JIRA, Client ALM) and methodologies (e.g., Agile, Waterfall).
Requirements:
Conduct comprehensive testing of contact center applications, including IVR systems, CRM software, and reporting tools.
Develop, document, and execute test plans, test cases, and test scripts based on functional and non-functional requirements.
Collaborate with business analysts, developers, and project managers to understand requirements and identify testable conditions.
Perform regression, integration, and user acceptance testing (UAT) to ensure system functionality aligns with business needs.
Job description
Job Title: Contact Center Tester (Insurance Experience Required) Location:100% Remote in USA Job Type: 06 Months plus Contract Department: Quality Assurance Job Summary: We are seeking a detail-oriented and experienced Contact Center Tester with a strong background in the insurance industry. The ideal candidate will be responsible for evaluating the functionality, usability, and performance of our contact center systems and applications. You will work closely with cross-functional teams to ensure the highest quality of service delivery and customer satisfaction. Key Responsibilities:
Conduct comprehensive testing of contact center applications, including IVR systems, CRM software, and reporting tools.
Develop, document, and execute test plans, test cases, and test scripts based on functional and non-functional requirements.
Collaborate with business analysts, developers, and project managers to understand requirements and identify testable conditions.
Perform regression, integration, and user acceptance testing (UAT) to ensure system functionality aligns with business needs.
Identify, document, and track defects using appropriate tools, ensuring timely resolution.
Analyze test results and provide detailed reports on quality metrics, issues, and overall performance.
Participate in continuous improvement initiatives to enhance testing processes and methodologies.
Stay updated on industry best practices and emerging technologies in contact center solutions and insurance services.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years of experience in software testing, with at least 2 years in a contact center environment.
Strong knowledge of insurance products, processes, and regulations.
Proficiency in testing tools (e.g., Selenium, JIRA, Client ALM) and methodologies (e.g., Agile, Waterfall).
Excellent analytical and problem-solving skills with a keen eye for detail.
Strong verbal and written communication skills.
Ability to work collaboratively in a team-oriented environment.
Preferred Qualifications:
Experience with automated testing frameworks and scripting.
Familiarity with contact center technologies (e.g., ACD, CTI, workforce management).
Certification in Quality Assurance (e.g., ISTQB) is a plus.
