Proficient with Microsoft office tools – excel, word
Requirements:
Making outreach phone calls to Medicare members to support closure of HEDIS gaps in care
Searching for alternate phone numbers for members
Documenting all phone calls
Job description
• Will this role be fully remote? Yes
• Are there any specific locations the candidates should be in? Anywhere in Kentucky
• What is the expected schedule (include dates/time) 8-5 or 9-6 EST or CST
• What are the day to day job duties? Primarily making outreach phone calls to Medicare members to support closure of HEDIS gaps in care. The Health Educator will search for alternate phone numbers for members and document all phone calls.
• Top Skills Required:
• Clinical background
• Strong telephonic customer service skills. Will be talking to members on the phone
• Proficient with Microsoft office tools – excel, word
• Adaptable to fast paced environment with frequent changes in priorities
• Experience with remote work and associated time management
• Reside in KY
• Preferred: HEDIS experience
• Required Education/Certification(s): Licensed clinical social worker (LCSW)
• Required Years of Experience: 1 year healthcare or clinical
• What IT equipment is required (laptop, monitor or dual monitors, docking station, etc.)? Laptop, 1 external monitor, headset, keyboard, mouse, HDMI cable
• Is there potential for this to extend past 4 months or convert to a Molina FTE? Yes
