A minimum of one year of experience in a medical/hospital call center
A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
Fluent in English and/or Spanish, both oral and written
Requirements:
Handle inquiries and requests in a courteous and professional manner
Listen to and empathize with Service members, Veterans, and others, and acknowledge their concerns
Gather information to determine a Service member, Veteran, or family member's needs and apply problem-solving skills
Communicate information clearly, accurately, and completely
Job description
ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
US Citizenship REQUIRED
A minimum of one year of experience in a medical/hospital call center
A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
Fluent in English and/or Spanish, both oral and written
Ability to handle inquiries and requests in a courteous and professional manner
Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
Ability to communicate information clearly, accurately, and completely
Ability to record all pertinent information accurately and efficiently
Ability to handle crisis and abusive calls in a professional and effective manner
Ability to control the pace and flow of the inquiry/request and manage call time effectively
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.
