Key Facts

Remote From:

Maine (USA)

Category: Client Service Specialist (Customer Care)

Fixed term

English

Roles & Responsibilities

Intermediate skill level with systems and software packages
Ability to deliver quality service via multiple communication channels
Experience in customer service and product knowledge
Ability to identify process improvement opportunities

Requirements:

Provide customer service for one or more products
Follow up on outstanding items to issue completion
Develop and maintain an intermediate working knowledge of products
Document all interactions

Nesco Resource

Human Resources, Staffing & Recruiting

About Nesco Resource

Companies need talent. Candidates want opportunities. That's where we come in. We create meaningful connections between companies and candidates, and we've been doing it for over 60 years. Time is money. We take the time to understand the individual needs of employers and job seekers so we can deliver exceptional value to both. We develop long-term relationships based on integrity and trust.Our flexible staffing solutions include contract, contract-to-hire, and direct placement services. We employ specialized recruiters focused in the fields of Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 501 - 1000

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Job description

2 Openings
1 role: 8 am to 5 pm EST
1 role: 8 am to 5 pm PST

JOB DESCRIPTION:
Under a moderate level of guidance and direction, provides customer service for one or more products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with policies and procedures. Builds knowledge of the organization, processes, and customers.

Delivers quality service to clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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