Ideal Candidate Profile: Seeking a highly analytical, organized, and collaborative Salesforce Scrum Master and Project Manager with advanced Scrum Master, project management and Salesforce Administration expertise. This role will provide agile facilitation, project management and frontline Salesforce support for a highly customized, enterprise-level Salesforce environment. This position requires advanced Salesforce administration knowledge, strong project and delivery management capabilities, Scrum Master expertise including backlog management and ceremony facilitation, as well as business analysis capabilities to translate user needs into system solutions. Experience with complex Salesforce environments is required, and Agentforce experience is highly preferred. The person will oversee the product and allocate capacity management, oversee the Jira stories, and ensure the team is on task effectively; the selected person will also need to be willing (and able) to put the business analyst hat on and work with teams to build out solutions needed. The candidate will also support and lead UAT efforts, training initiatives, stakeholder communication, and end-user adoption activities. Ideal candidates will have Scrum and Project Management experience within a Salesforce-centric environment.
Summary: The Salesforce Scrum Manger and Project Manager will work across the CRM & Event Management product team—composed of engineers, admins, analysts and quality engineers—to deliver enhancements and maximize platform value using Agile methodologies.
The role will planning, coordination, reporting, and communications; facilitate ceremonies for the product team; act as a business analyst to gather requirements and design solutions; support UAT, training, and onboarding; and partner with business stakeholders to drive end-user adoption.
Job Duties & Responsibilities:
Scrum Responsibilities:
Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
Support a structure of continuous improvement by managing retrospective actions to completion
Remove impediments through proactive problem-solving and stakeholder coordination
Project & Delivery Management:
Oversee project planning, delivery timelines, and cross-team execution for Salesforce initiatives
Identify, manage, and resolve complex cross-functional dependencies
Ensure transparency of project status, risks, and release roadmaps
Track and report progress against commitments, quality metrics, and delivery outcomes
Maintain documentation of business processes, release notes, workflows, and program artifacts
Business Analysis & End-User Engagement:
Work with stakeholders to understand needs and translate them into scalable solutions
Facilitate UAT sessions and functional demonstrations across multiple teams
Lead onboarding, training, and change-management activities
Drive user adoption through structured communication and support
Build positive team dynamics and strong relationships with customers, users, and technical staff
Required Skills & Qualifications
Bachelor's degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
Minimum 3+ years as a business analyst
5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
Excellent analytical thinking, problem-solving, business analysis, communication, and documentation skills
Salesforce Admin Certification preferred
Experience working in Agile delivery environments as Scrum Master
Strong working knowledge of Jira for backlog and sprint management
Ability to foster a data-driven, structured Agile culture
Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices
Experience leading multi-functional project or scrum teams on complex, integrated platforms
Strong leadership presence with accountability for end-to-end delivery
Preferred Qualifications:
Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
Experience with Salesforce configuration or implementation
