Clinical Operations Specialist, Kidney Care

Clinical Operations Specialist

The Clinical Operations Specialist (Kidney Care) provides virtual operational and administrative support to evolvedMD’s Integrated Behavioral Health Therapists (IBHTs) supporting kidney care patients. This role is critical in enabling IBHTs to focus on delivering high-quality clinical care by managing scheduling, patient coordination, and pre-appointment readiness across a large and complex patient population. Working closely with the Director of Clinical Operations and kidney care leadership, this role ensures seamless appointment coordination, patient preparedness, and efficient workflow execution across multiple clinics. This is a highly execution-focused role ideal for a detail-oriented, organized, and proactive individual who thrives in a fast-paced, patient-centered environment.

Location 

This is a fully remote position based on the East Coast.

Compensation

• Salary $55,000 - $65,000 annually (DOE)
• $1,200annual technology allowance
• 401(k) company match up to 3%

Key Responsibilities

IBHT Scheduling & Calendar Management

• Manage and optimize IBHT schedules across multiple clinics, ensuring efficient utilization and alignment with patient demand.
• Coordinate new and follow-up patient appointments
• Proactively identify scheduling gaps, cancellations, and rescheduling opportunities to maximize access and continuity of care.

Patient Appointment Coordination

• Serve as a primary point of contact for patients to schedule, confirm, and reschedule behavioral health appointments.
• Conduct appointment reminders and follow-ups to reduce no-show rates and improve patient engagement.
• Coordinate communication between patients, IBHTs, and clinic staff to ensure smooth scheduling operations.

Pre-Visit Patient Support

• Ensure patients are fully prepared ahead of appointments, including intake paperwork completion, insurance verification and eligibility checks, and collection of required documentation.
• Proactively outreach to patients prior to appointments to resolve administrative barriers and reduce delays in care delivery.

Workflow & Operational Execution

• Support standardized kidney care workflows to ensure consistent execution across clinics and markets.
• Maintain accurate documentation and tracking of scheduling activities, patient readiness, and follow-ups.
• Identify recurring operational challenges and escalate opportunities for process improvement.

Cross-Functional Coordination

• Partner with IBHTs, Clinical Operations, and clinic teams to ensure alignment on schedules, patient needs, and workflow expectations.
• Collaborate with internal teams (e.g., billing, eligibility, and operations) to resolve patient-related administrative issues.
• Support implementation of workflow updates and operational process improvements as the kidney care program scales.

Competencies

• Operational Discipline: Exceptional organization and attention to detail with the ability to manage high volumes of scheduling and patient coordination tasks.
• Patient-Centered Communication: Professional, empathetic communication style when interacting with patients and care teams.
• Execution & Reliability: Strong follow-through and ability to manage multiple priorities in a fast-paced environment.
• Problem Solving: Ability to anticipate scheduling issues, navigate patient barriers, and resolve administrative challenges efficiently.
• Collaboration: Works effectively across clinical and operational teams to ensure seamless care delivery.
• Adaptability: Comfortable working in a growth-stage environment with evolving workflows and priorities.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare administration, public health, or related field preferred.
• 1–3 years of experience in healthcare operations, patient scheduling, care coordination, or administrative support role.
• Experience with patient scheduling systems, EHR platforms, or healthcare technology tools preferred.
• Familiarity with insurance verification, patient intake processes, or healthcare front-end workflows strongly preferred.
• Strong organizational, multitasking, and time management skills.
• Excellent communication skills with both patients and internal teams.
• Self-starter mentality with the ability to work independently in a fully remote environment.