Request ID: 9209-1
Start/End Dates: 6/1/2026 - 5/31/2027
Tax Work Location: USA- Oregon Remote Office
Job Title: Class Action - Client Services Project Specialist
Job Description: Top 8 Required Skills
• Critical Thinking
• Attention to Detail
• Collaborative
• Problem Solving
• Customer Service Skills
• Clear and Professional Verbal and Written Communication
• JD from an Accredited US Law School or LLM (Master of Law) from Accredited School – Run Education Check
• Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)
Remote/Onsite: Remote – Acceptable States Listed Below
Start Date: 6/1/2026 - Dependent on BGC Clearance
Pay Rate: $30.00 p/hr
Mark up: 37.99%
Time Zone Requirements: Candidate local time zone.
Work Schedule: 8:00AM – 5:00PM Flexible
Training Schedule: Supervisor will set/discuss schedule with them on day 1 for the rest of the training period.
Interview Process: One interview with Supervisors via Teams video.
Background Check Requirements: Can Start Pending BGC
Potential for Conversion to FTE: No
Potential for Extension: Yes
Note to Suppliers: HM wants to see resumes that demonstrate previous work experience in fraud analysis, compliance analysis, conflict resolution, education, and hospitality. They are less concerned with the legal jobs; we would prefer those with a wider breadth of experience across multiple industries to maximize transferable 0skills.
Additional Details:
Grammatical errors, misspellings, incomplete or run-on sentences in the resume are an immediate rejection. We need a resource who can apply strong critical thinking and problem-solving skills to provide accurate responses to both stated and implied questions from class members regarding a Settlement. The successful candidate may be asked to call class member to de-escalate complaints from people who are extremely angry/upset, so candidates must have a solid understanding of the intricacies of the case and be comfortable on the phone while demonstrating excellent customer service skills, including professional phone etiquette.
Please ensure Candidates understand that:
Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated. If the work extends beyond the expected duration, we may extend the assignments based on quality and productivity. Conversely, if the work concludes earlier, we will attempt to find alternative assignments at Epiq. However, if we are unable to do so, the assignment will come to an end.
Position Summary:
Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Job Responsibilities:
• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
• Work effectively in a highly collaborative environment with a variety of business partners.
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
Required Qualifications & Characteristics:
• JD from an accredited US law school or foreign law degree and LLM.
• Flexible and customer service focused.
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs.
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
Key Competencies:
• Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words, actions, and commitment; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
• Client Focus – Acts with the clients, both internal and external, in mind and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
• Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and acts before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success.
• Entrepreneurial Orientation – Proposes innovative solutions to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Is community minded and not afraid to be self-directed, empowered to act.
About Our Work Environment:
Work is fast-paced environment with extensive contact with clients and customers. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Attorneys thrive on being in an environment that rewards the following critical success factors:
1. Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
2. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
3. Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
4. Creativity: Being inventive, imaginative, and innovative.
5. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
6. Energy: Maintaining a fast, active pace in the normal course of a day.
7. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
8. Integrity: Strict adherence to job-related standards, values, or norms.
9. Learning Ability: Understanding and applying new information.
10. Listening. Hearing and comprehending verbal messages and confirming back what you hear.
11. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
12. Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
Tax Work Location: USA- Arizona Remote Office
Job Title: Class Action - Client Services Project Specialist
Job Description: ***Manager is looking for candidates who want to convert to FTE**
****Currently not accepting current Epiq LDE's. All prior CW's and LDE's must be flagged appropriately to be qualified****
Top 9 Required Skills
• Critical Thinking
• Attention to Detail
• Adaptability/Flexibility
• Collaborative/Teamwork
• Problem Solving
• Customer Service Skills
• Clear and Professional Verbal and Written Communication
• JD from an Accredited US Law School or LLM (Master of Law) from Accredited School – Run Education Check
• Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)
Remote/Onsite: Remote – Acceptable States (WA, OR, NV, AZ, CO, and UT)
Time Zone Requirements: PT or AZ Time
Pay Rate: $30.00 p/hr
Mark up: 37.99%
Work Schedule: 8:00 AM – 5:00 PM or 8:30 AM - 5:00 PM ; with either half hour or an hour lunch break.
Start Date: 5/4/2026 - Dependent on BGC Clearance
Training Schedule: 3-5 days of training with the training team before transitioning to minimum of three additional weeks of case and processing training.
Interview Process: Interview with HM via Teams (video) one or two interviews total.
Background Check Requirements: Can Start Pending BGC
Potential for Conversion to FTE: Yes
Potential for Extension: Yes
Additional Details:
Grammatical errors, misspellings, incomplete or run-on sentences in the resume is an immediate rejection. We need a resource who can apply strong critical thinking and problem-solving skills to provide accurate responses to both stated and implied questions from class members regarding a Settlement. The successful candidate may be asked to call class member to de-escalate complaints from people who are extremely angry/upset, so candidates must have a solid understanding of the intricacies of the case and be comfortable on the phone while demonstrating excellent customer service skills, including professional phone etiquette.
Please ensure Candidates understand that:
Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated. If the work extends beyond the expected duration, we may extend the assignments based on quality and productivity. Conversely, if the work concludes earlier, we will attempt to find alternative assignments at Epiq. However, if we are unable to do so, the assignment will come to an end.
Position Summary:
Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results. Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients. Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.
Job Responsibilities:
• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
• Work effectively in a highly collaborative environment with a variety of business partners.
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
Required Qualifications & Characteristics:
• JD from an accredited US law school or foreign law degree and LLM.
• Flexible and customer service focused.
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs.
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
Key Competencies:
• Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words, actions, and commitment; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
• Client Focus – Acts with the clients, both internal and external, in mind and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
• Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and acts before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success.
• Entrepreneurial Orientation – Proposes innovative solutions to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Is community minded and not afraid to be self-directed, empowered to act.
About Our Work Environment:
Work is fast-paced environment with extensive contact with clients and customers. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Attorneys thrive on being in an environment that rewards the following critical success factors:
1. Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
2. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
3. Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
4. Creativity: Being inventive, imaginative, and innovative.
5. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
6. Energy: Maintaining a fast, active pace in the normal course of a day.
7. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
8. Integrity: Strict adherence to job-related standards, values, or norms.
9. Learning Ability: Understanding and applying new information.
10. Listening. Hearing and comprehending verbal messages and confirming back what you hear.
11. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
12. Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.
