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Lead CCAI Architect

Georgia IT, Inc.

Role overview

Qualifications

  • Bachelor's/Master's in Computer Science, Engineering, AI, or related field.
  • 8+ years in AI/ML or software architecture roles.
  • 3+ years in CCAI or conversational AI solution design.
  • Strong experience with NLP, chatbots, speech recognition, and AI customer service tools.

Responsibilities

  • Design and architect scalable CCAI solutions that integrate with IVR, CRM, and chat platforms.
  • Lead and mentor AI engineers, data scientists, and developers.
  • Build and optimize Conversational AI, NLP, and speech recognition solutions.
  • Support pre-sales activities: demos, RFP responses, POCs, and solution customization.

About the company

Georgia IT, Inc. logo

Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Company details

Company size51 - 200

Links

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Job description

Position: Lead CCAI Architect
Location: Remote - USA
Rate: DOE

U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time

We are looking for a Lead CCAI Architect to design, develop, and lead AI-driven contact center solutions. The ideal candidate will have strong technical expertise in Conversational AI, cloud architecture, and contact center systems, along with experience in pre-sales support and team leadership.
Key Responsibilities:
  • Design and architect scalable CCAI solutions that integrate with IVR, CRM, and chat platforms.
  • Lead and mentor AI engineers, data scientists, and developers.
  • Build and optimize Conversational AI, NLP, and speech recognition solutions.
  • Architect cloud-based solutions on AWS, Azure, or Google Cloud.
  • Work with clients and internal teams to gather requirements and deliver solutions.
  • Support pre-sales activities: demos, RFP responses, POCs, and solution customization.
  • Continuously improve AI models and analyze performance metrics.
Required Qualifications:
  • Bachelor's/Master's in Computer Science, Engineering, AI, or related field.
  • 8+ years in AI/ML or software architecture roles.
  • 3+ years in CCAI or conversational AI solution design.
  • Strong experience with NLP, chatbots, speech recognition, and AI customer service tools.
  • Cloud expertise (AWS/Azure/GCP).
  • Skilled in Python, Java, or Node.js; experience with AI/ML frameworks.
  • Knowledge of contact center platforms (Genesys, Cisco, Avaya) and CRMs.
  • Strong leadership, communication, and problem-solving skills.
Preferred
  • Experience building voicebots/chatbots.
  • Knowledge of Google CCAI, Amazon Connect, or IBM Watson.
  • Cloud or AI/ML certifications.
  • Understanding of AI ethics and responsible AI.
Benefits
  • Competitive salary & incentives
  • Health & wellness programs
  • Flexible work options (remote/onsite)
  • Training & development opportunities

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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