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Senior ServiceNow Business Analyst

NR Consulting

Role overview

Qualifications

  • Certified ServiceNow Administrator (CSA)
  • Certified Implementation Specialist (CIS)
  • Proven experience in working as a BA for ServiceNow Modules
  • Experience in Telecom domain and/or Telco functional know-how

Responsibilities

  • Work closely with E2E Process Owners to understand to-be Order Management Processes and related Process Architecture
  • Understand, analyse and articulate requirements related to process flows using various requirements gathering techniques
  • Conduct requirement workshops and training sessions
  • Oversee the implementation of new technology and systems

Key facts

Hard skills

ServiceNow

About the company

NR Consulting logo

NR Consulting

Staffing & Recruiting

NR Consulting is one of the fastest-growing Global IT & Workforce Solutions Company with a growth of 100% YoY for last consecutive 5 years. Our specialization keeps our focus strong, knowledge sharp and fastest solutions speed in the industry. Our unique & unrelenting model results to instant access to the most sought-after technology innovators. We offer unmatched IT & Workforce Solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent Hiring, Direct Hires, Statement of Work, RPO, MSP/VMS and Managed IT Services.

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description

Title: Senior ServiceNow Business Analyst
Location: Remote
Type: CTH

Description:
  • As a Business Analysts use data to suggest ways that organisations can operate more efficiently, gather and analyse data to develop and investigate potential solutions – including improvements to systems and process – to organisational challenges.

Certifications Required:
  • Certified ServiceNow Administrator (CSA)
  • Certified Implementation Specialist (CIS)

Your role and responsibilities:
  • Work closely with E2E Process Owners to understand to-be Order Management Processes and related Process Architecture.
  • Understand, analyse and articulate requirements related to process flows using various requirements gathering techniques to identify ways in which an organisation wants to operate.
  • Categorise requirements into OOTB, Configuration and Customisation
  • Conduct requirement workshops and training sessions.
  • Oversee the implementation of new technology and systems.
  • Explore different solutions, their risks, benefits, and impacts.
  • Proposing/Presenting solutions to an organisation's leaders and keeping them updated with progress.
  • Creating documents to outline the proposed changes and the steps involved.
  • Ensuring the changes are made – for example, by overseeing the implementation of new technology or a new approach.
  • Contributing to training and support for people affected by new systems and processes.

Your profile:
  • Proven experience in working as a BA for ServiceNow Modules. Order Management Mandatory
  • Experience in Telecom domain and/or Telco functional know-how is must.
  • Minimum 3+ years of experience in working as a BA for ServiceNow Modules.
  • Strong analytical skills, communication, and presentation skills
  • Ability to manage customer and stakeholder expectations.
  • Have the drive and determination to learn and continuously share your knowledge with others.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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