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Program Coordinator – Advocacy

ICONMA

Key Facts

Remote From: 
Indiana (USA)
Category:  Program Director
Full time
English

Roles & Responsibilities

  • Basic Client CRM
  • Strong organizational project coordination skills
  • Clear written communication
  • Spreadsheet proficiency (Google Sheets / Excel)

Requirements:

  • Assist with sourcing and maintaining the customer advocate pipeline
  • Support 1:1 reference requests, track usage, and maintain accurate customer attributes
  • Support the workflow for customer success stories and advocacy assets
  • Assist with speaker list management, outreach coordination, and logistics support for events

Job description

Our Client, a Software company, is looking for a Program Coordinator – Advocacy for their Remote location.
 
Responsibilities:
  • Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline.
  • Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
  • Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
  • Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
  • File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
  • Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
  • Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.
 
Requirements:
  • Basic Client CRM
  • Strong organizational & project coordination skills — juggling simultaneous story workflows, approvals, and event logistics across many stakeholders
  • Clear written communication — drafting customer-facing FYI/approval emails, internal status updates, and slack follow-ups independently.
  • Spreadsheet proficiency (Google Sheets / Excel) — the team relies heavily on shared customer story inventory trackers
  • Comfort with data quality work — auditing records, flagging discrepancies, resolving duplicates
  • Teachable Skills:
  • ReferenceEdge — preferred but learnable on the job; the team can train someone patient and process-oriented
  • Reference program mechanics — how to match advocates, track usage, prevent fatigue; learnable with good onboarding
  • Customer approval/FYI workflows — the nuances of when to request vs. notify are team-specific and easy to train
  • Event logistics coordination — manageable for someone with general project coordination experience
  • Client reporting & dashboards — if they know the platform at a basic level, building advocacy-specific views is trainable
  • Optional (Nice-to-Have) Skills:
  • Basic understanding of PR or media relations processes (given the quote sourcing and press coordination work) 5
  • Familiarity with data/tech industry terminology — helps when working with product marketing on stories about MDM, AI, data governance, etc.
 
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