At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life! The Senior Director, Service and Repair Delivery – APAC provides strategic and operational leadership for service delivery across the Asia Pacific region, ensuring best-in-class customer support, operational excellence, year-over-year P&L leverage and sustainable, profitable service growth. This leader will drive regional execution aligned with global Service & Repair strategy while building a high-performing organization that supports Medtronic’s mission and long-term growth in APAC. This position reports to the Global VP Service and Repair and will be a member of the Global Leadership Team.

This role is open to remote within the APAC Region for well qualified applicants.

Careers that Change Lives

Join the Medtronic Global Service & Repair (S&R) organization and help alleviate pain, restore health, and extend life!  The Senior Director, Service and Repair Delivery – APAC provides strategic and operational leadership for service delivery across the Asia Pacific region, ensuring best-in-class customer support, operational excellence, year-over-year P&L leverage and sustainable, profitable service growth. This leader will drive regional execution aligned with global Service & Repair strategy while building a high-performing organization that supports Medtronic’s mission and long-term growth in APAC. This position reports to the Global VP Service and Repair and will be a member of the Global Leadership Team.

This role is open to remote within the APAC Region for well qualified applicants.

A Day in the Life

As the Senior Director, Service and Repair Delivery – APAC, you will lead the strategic direction and operational execution of Medtronic’s Service & Repair organization across a diverse and complex region. You will partner closely with global S&R leadership, regional commercial leaders, and Operating Units to ensure the delivery of high-quality, reliable service that supports customer needs and advances Medtronic’s mission.

In this role, you will oversee a geographically distributed service organization that includes Field Service Engineers and Service Center repair operations primarily organized at the country or subregional level, as well as an APAC regional Contact Center supporting service coordination across markets. You will provide regional leadership, governance, and strategic direction while enabling strong local execution and responsiveness to market and regulatory requirements.

You will play a key role in shaping the future of service delivery in APAC by driving operational excellence, delivering best-in-industry service levels, create P&L leverage, advancing service commercialization initiatives while improving margins, and ensuring consistent deployment of global standards, systems, and processes. Success in this role requires strong cross-functional leadership, the ability to influence within a complex global matrix environment, and a focus on developing high-performing teams that deliver exceptional customer experiences.

You will also partner with global and regional stakeholders to identify opportunities to strengthen service capabilities, improve operational performance, and expand service revenue across the region.

Responsibilities:

• Define and implement the APAC Service & Repair delivery strategy aligned with customer, global, and regional business needs and priorities. 
• Lead regional service delivery performance, ensuring strong results across safety, quality, service levels, costs and margin optimizations, revenue contribution, and organizational health.
• Strengthen the regional service operating model through clear governance, standardized processes, and consistent performance management.
• Advance service commercialization across APAC in partnership with Operating Units and commercial teams to expand service adoption and profitability.
• Contribute regional insights to global S&R strategy and support implementation of global tools, systems, and standards across APAC.
• Lead transformation and continuous improvement initiatives to enhance service capability, efficiency, and customer experience.
• Lead, develop, and mentor a diverse regional leadership team while fostering a culture of accountability, collaboration, and continuous development across the APAC service organization.
• Build effective partnerships with internal stakeholders and represent the S&R organization with customers and external partners when needed.
• Travel approximately 20-30%

Must Have: Minimum Requirements

To be considered, these minimum requirements must be evident on your resume:

• Baccalaureate degree 
• Minimum of15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.​

​Preferred Qualifications

• Ability to lead cross-functional organization in a multi-cultural matrix environment with teams located in multiple sub regions.
• Ability to build strong partnerships across the organization and influence strategy and decision making.
• Ability to build strong partnerships and represent S&R function with customers and external stakeholders (industry partners, regulators, other)
• Strategic thinking to develop and execute S&R strategies 

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

 

 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here