Salesforce Health Cloud BA(Lifescience/Pharma- 6+yrs)

Experience: 7yrs
Contract role (Remote)
Must Have : Salesforce Health cloud, Lifescience/Pharma Hands on

Salesforce BA Job Description 

 Immediate Joiners

• Experience Above 6 years 
  
• Domain: HLS/Pharma 
  
• Skills: Salesforce CRM, experience in Salesforce health cloud/life sciences cloud/Experience Cloud, knowledge of compliances 
  
• Skills & Qualifications 
  
• 8+ years of experience as a Business Analyst in CRM or Life Sciences domain. 
  
• Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred. 
  
• Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows. 
  
• Experience with data migration and integration projects in regulated environments. 
  
• Excellent documentation skills (BRD, FSD, process flows, user stories). 
  
• Proficiency in Azure DevOps 
  
• Strong communication and stakeholder management skills. 
  

Key Responsibilities 

• Requirement Gathering & Analysis 
  
• Conduct workshops, interviews, and process mapping sessions with Valeris business teams, patient support services, and field operations. 
  
• Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps. 
  
• Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation). 
  
• Solution Design Support 
  
• Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities. 
  
• Participate in creation of wireframes, UI/UX mockups, and process flow diagrams. 
  
• Review solution designs and provide feedback to ensure traceability to requirements. 
  
• Data & Integration Readiness 
  
• Support data mapping, migration planning, and validation activities in collaboration with data migration specialists. 
  
• Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems. 
  

Testing & Validation 

• Coordinate with QA teams to ensure requirements coverage and traceability. 
  
• Participate in defect triage and resolution. 
  
• Change Management & Training 
  
• Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents. 
  
• Facilitate stakeholder sign-offs and approvals for each release/migration wave. 
  
• Governance & Reporting 
  
• Provide weekly updates to project governance boards on requirements progress, risks, and dependencies. 
  
• Maintain a central repository of requirements, decisions, and change requests. 
  
• Preferred Certifications 
  
• Salesforce Certified Administrator or Business Analyst Certification. 
  
• Certification in Salesforce Health Cloud (preferred).