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Call Center Agent (Ecuador)

SRR Group

Key Facts

Remote From: 
Ecuador
Full time
English

Other Skills

  • •
    Customer Service
  • •
    Problem Solving
  • •
    Communication
  • •
    Multitasking
  • •
    Time Management
  • •
    Reliability

Roles & Responsibilities

  • Remote work readiness with 24/7 shift availability aligned to Pacific Time.
  • Computer hardware requirements: Windows PC with Core i7 8th gen or i5 10th gen (or AMD Ryzen 5/7/9); 12 GB RAM; 128 GB SSD; 2 GB graphics; or Mac with compatible Core i7/i5/M1/M2, 12 GB RAM, 128 GB SSD, and 2 GB graphics.
  • Stable internet: primary connection with jitter <10 ms, latency <160 ms, upload >25 Mbps and download >40 Mbps; plus a reliable secondary internet backup.
  • Power backup capable of sustaining at least 8 hours for a full shift.

Requirements:

  • Manage a high volume of incoming and outgoing calls in the operations.
  • Identify client needs and provide solutions.
  • Answer inbound calls, convert them to leads, and ultimately to towing jobs.

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone

Requirements

1. Computer Specifications
Minimum Intel Specs
Processor: Core i7 8th generation (and above)
                Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
 
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
 
Macintosh Specs
Processor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
 
2.  Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
 
Using internet speedtest:
 
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
 
4. Internet Backup  (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
 
Power and Internet Backup is a MUST.



Salary: $2.80+incentives & bonuses
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