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Customer Success Specialist for a Wine Industry Media in Australia (Home Based Part Time)

Virtual Coworker

Key Facts

Remote From: 
Australia
Part time
English

Other Skills

  • •
    Customer Service
  • •
    Communication
  • •
    Detail Oriented

Roles & Responsibilities

  • Experience using HubSpot or a similar CRM
  • Experience processing orders and invoices
  • Strong data entry and database maintenance skills
  • Excellent written communication and ability to support marketing campaigns remotely

Requirements:

  • Manage the customer service platform through HubSpot
  • Process orders and invoices, including wine award sticker orders
  • Update and maintain the customer database, including winery information and wine labels
  • Support email and other marketing campaigns to keep the wine community engaged

Job description

• Manage customer service platform through Hubspot
• Process orders
• Handle membership enquiries
• Keep our customer database looking sharp
• Emailing customers about their subscriptions
• Processing invoices and orders for wine award stickers
• Updating winery information and uploading beautiful wine labels
• Helping wineries show off their award-winning wines
• Supporting email and other marketing campaigns to keep our wine community engaged
Ready to apply?
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