Staff Engineer, Salesforce Sales & Service Cloud

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total Experience: 6+ years
• Should have  hands-on experience working with Salesforce core platform (SFDC) capabilities.
• Customize Salesforce using Apex Classes, Triggers, Batch Apex, Scheduled Apex, and platform events.
• Should be able to develop modern Salesforce UI using Lightning Web Components (LWC) and Aura Components.
• Should have hands-on expertise in Sales Cloud features including Leads, Accounts, Contacts, Opportunities, Forecasting, and Activity Management.
• Should have strong experience with Service Cloud features such as Case Management, Service Console, Queues, Entitlements, Escalations, and Omni-Channel.
• Should implement Salesforce automation using Flows, Validation Rules, Assignment Rules, Approval Processes, and Email Alerts.
• Should be able to design and develop integrations using REST/SOAP APIs, Named Credentials, External Services, and middleware platforms.
• Should have strong understanding of Salesforce data model, relationships, and schema design.
• Should have expertise in Salesforce security model, including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy.
• Create and maintain technical documentation, design artifacts, and deployment notes.
• Should have hands-on experience with Salesforce deployment and DevOps tools such as Copado, Change Sets, Git, Azure DevOps, or Jenkins.
• Participate actively in Agile/Scrum ceremonies including sprint planning, grooming, daily stand-ups, and retrospectives.
• Troubleshoot and resolve production issues and provide ongoing application support.
• Strong analytical, debugging, and problem-solving skills.
• Excellent communication skills and ability to work directly with business stakeholders.
• Exposure to Experience Cloud, CTI integrations, Omni-Channel, or Einstein features.
• Salesforce certifications such as Platform Developer I (preferred), Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant.
• Should have exposure to Salesforce automation testing tools or CI/CD pipelines.

RESPONSIBILITIES:

• Writing and reviewing great quality code.
• Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project.
• Ensure solutions adhere to Salesforce best practices, governor limits, performance optimization, and scalability standards.
• Participate in full development lifecycle including requirements analysis, design, development, testing, deployment, and post-production support.
• Collaborate closely with Business Analysts, Architects, QA teams, and Product Owners to deliver end-to-end solutions.
• Act as a trusted advisor by addressing functional and technical queries, recommending optimal solution approaches, and mentoring junior developers.
• Support the planning and design of new solutions by aligning business requirements with Salesforce Health Cloud architecture and best practices.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it.
• Determining and implementing design methodologies and tool sets.
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement.
• Giving constructive feedback to the team members and setting clear expectations.
• Deliver scalable and high-quality solutions that adhere to performance, security, and compliance standards, including HIPAA requirements where applicable.
• Helping the team in troubleshooting and resolving of complex bugs.
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.