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L3 Systems Engineer (Microsoft, Azure, Active Directory at Xperteks

Role overview

Qualifications

  • 5+ years supporting Microsoft-centric environments (MSP experience strongly preferred)
  • Deep hands-on experience with Microsoft 365 Administration, Azure/Entra ID (Azure AD), Active Directory (AD DS), GPO, and DNS fundamentals
  • PowerShell experience with automation mindset
  • Strong communication skills with the ability to own incidents end-to-end and foundational cybersecurity knowledge

Responsibilities

  • Provide general desktop, user and hardware support
  • Proactive system maintenance including backup solutions and disaster recovery planning
  • General connectivity and troubleshooting support including authentication/sign-in issues, mail flow, and client connectivity
  • Provide network and server support and document outcomes with clear communication to stakeholders

About the company

Xperteks Computer Consultancy, Inc. logo

Xperteks Computer Consultancy, Inc.

Xperteks Computer Consultancy, Inc. is a Master Technology Servicse Provider (MTSP). We have evolved from being a managed services provider (MSP) for over 17 years. We provide comprehensive IT services to small, mid-sized and enterprise businesses nationwide. We align our business interests with owners, management team, and IT executives, by demonstrating how we can create a stable and productive working environment for a low, fixed cost through thoughtful, proactive IT management. Our proven management methods use the best of breed, next-generation technology services that maximizes uptime and performance of critical business operations. Xperteks recognizes new trends and technologies in the industry to transform business operations from being unreliable and unpredictable to stable, effective and productive. With our niche expertise in Apple computers, we pioneered the capability of adapting remote technologies that were typically only used for PC networks, to also work with an Apple-centric network. This allowed Xperteks to offer a higher level of IT services to businesses regardless of computer platform. We created our managed IT services programs as a high-quality alternative to maintaining an in-house IT staff. Our managed IT services allow executives to focus on their business and not worry about their computer operations failing or the unexpected expense of hourly rates. Business owners and executives use our programs as their IT strategy to reduce, and stabilize their operating costs, improve productivity and minimize any unexpected costs. Xperteks is a New York corporation based in the heart of New York City. Our main office is located at 132 West, 36th Street. Our central, midtown location places us at the center of New York’s mass transit system. This allows us to dispatch our teams of experts throughout the five boroughs and reach most client sites usually in less than an hour.

Company details

Company typeTPE
Company size11 - 50

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Job description

This is a Full-Time Remote position.

A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Remote Senior Engineer position to support clients on a full-time basis.

Candidate must be passionate about computers & technology and should be highly proficient in Microsoft Server and Cloud Platforms. MSP Experience a plus and working with different verticals and network types. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.

Must Be Experienced And Proficient In

5+ years supporting Microsoft-centric environments (MSP experience strongly preferred).

Deep hands-on experience with:

  • Microsoft 365 Administration (tenant-level support)
  • Azure / Entra ID (Azure AD) identity and access
  • Active Directory (AD DS), GPO, DNS fundamentals
  • Networking
  • Cybersecurity

Strong troubleshooting ability across:

  • Authentication and sign-in issues
  • Mail flow, client connectivity, profile issues
  • Permissions and access control problems
  • Endpoint and policy-related issues (Windows)

  • PowerShell experience (comfortable reading/modifying scripts; automation mindset).
  • Excellent written and verbal communicationβ€”able to explain technical topics clearly to non-technical users.
  • Comfortable owning incidents end-to-end and documenting outcomes.
  • Ideal Candidates Should Be Able To

    • Provide general desktop, user and hardware support
    • Provide proactive system maintenance including backup solutions
    • Provide general connectivity and troubleshooting support
    • Provide network and server support
    • Provide good communication skills and documentation

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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